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Penske Truck Leasing · 3 weeks ago

Operations Coordinator (Collision Repair)

Grand Rapids, MI, United States

Full-time

Hybrid

New Grad, Entry Level

Penske Truck Leasing is a leader in the transportation industry, and they are seeking an Operations Coordinator for their collision centers. This role involves completing administrative processes to support operational efficiency and customer satisfaction while preparing for various career opportunities within the company.

Financial ServicesLeasingRental

H1B Sponsor Likely

Responsibilities

Welcomes and communicates with customers in person, and through phone/email

Initiates the repair process by creating a collision vehicle file for hand-off to the collision appraisers to begin repair estimates

Seeks repair approvals and updates internal and external customers on the status of their collision repairs

Tracks and coordinates collision outside services such as sublet repairs and vehicle hiking

Partners with corporate support services and establishes a collaborative relationship of local / centralized functions to support misc. other collision center operations

Perform process analyses and reviews in areas such as billing, credit memos, accounts receivable, licensing and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability

Use systems or reports such as Summit, Qlikview or AS400 to understand the operational dynamics for problem solving and process improvement

Maintains District Personnel Files, JJ Keller reports, complete weekly payroll, and process paperwork for new hires

Other projects and tasks as assigned by manager

Qualification

Customer serviceProcess improvementAdministrative processesData analysisCommunication skillsCollaborationProblem solvingTime management

Required

High school diploma or equivalent required

Strong customer service skills

Excellent communication skills, both verbal and written

Ability to work in a fast-paced environment

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Ability to work collaboratively with team members and other departments

Strong organizational skills and attention to detail

Preferred

Experience in an administrative role

Familiarity with collision repair processes

Experience with data analysis and reporting tools

Company

Penske Truck Leasing

Penske Truck Leasing is a transportation solutions company that offers truck leasing, rental, and logistics services.

Founded in 1969

Reading, Pennsylvania, USA

10001+ employees

https://www.pensketruckleasing.com

H1B Sponsorship

Penske Truck Leasing has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (57)

2024 (53)

2023 (49)

2022 (39)

2021 (17)

2020 (12)