Apply on Employer Site

Arconic · 20 hours ago

Sr. Customer Service & Sales Representative- Auto

Davenport, IA

Full-time

Onsite

Mid, Senior Level

3+ years exp

Arconic is a leading provider of aluminum products, and they are seeking a Sr. Customer Service and Sales Representative - Automotive to join their Davenport Works Operations facility. The role involves managing customer accounts, ensuring satisfaction, and facilitating business objectives through effective communication and service.

AerospaceAutomotiveBuilding MaterialConstructionMechanical Engineering

No H1B

U.S. Citizen Only

Responsibilities

The key role of the Industrial CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers

They are accountable for delivering value-added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace

This position requires little or no supervision and requires independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations

Manage the day-to-day account activities for the customer. Including, but not limited to: Booking customer orders, non-standard order entry, status checks and expediting of orders, as well as resolution of related problems involving the plant

Establish and/or enhance positive customer relationships

Work closely with Supply Chain Management at the plant to ensure material is available to the end customer

Translate customer requirements and specifications prior to order entry

Prepare written quotations to quote pricing

Involved, and in cooperation with Outside Sales, in developing new business opportunities with existing customers

Work closely with support staff providing guidance regarding the customer order cycle process

Qualification

Customer ServiceSales ExperienceSupply Chain ManagementData AnalysisOracleMS OfficeNegotiationDependabilityStress ToleranceActive ListeningCritical ThinkingTime ManagementIntegrity

Required

Associates degree from an accredited institution

Minimum 3 years of experience in sales/customer service, supply chain, accounting, or information systems

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position

This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee