athenahealth · 1 month ago
Emerging Product Services, People Manager
Belfast ME
Full-time
Onsite
Senior Level, Lead/Staff
$84K/yr - $142K/yr
10+ years expathenahealth is a company focused on creating a thriving ecosystem for accessible, high-quality healthcare. They are seeking an Emerging Product Services, People Manager to lead a team supporting new products and services, ensuring efficient operations and excellent stakeholder communication.
Enterprise SoftwareHealth CareInformation TechnologyMedical
Responsibilities
Collaborate with Product and Support leaders across the company to advance strategic initiatives, align on shared vision, and develop optimal and efficient solutions to enable products
Partner with stakeholders to identify process improvement opportunities, wick work away from other teams, and develop scalable solutions to overcome product gaps and customer issues
Initiate best practice and SOP improvement opportunities and ensure team resources are effectively distributed
Partner with direct reports to improve the customer and stakeholder experience, and increase the efficiency and impact of the team
Ensure all escalated issues are quickly and effectively triaged and communicated, lead stakeholder calls to deescalate
Responsible for professional development of direct reports, including identifying training needs and providing development opportunities
Conduct 1:1s and team meetings with direct reports to motivate and guide them in their work
Set and monitor annual performance goals and objectives, including performance coaching and delivering reviews
Build, maintain, and deliver team KPIs and reporting to support day-to-day operational rigor and leadership insight
QA the team’s deliverables and resolutions, coaching on improvement opportunities, as needed
Qualification
Required
Bachelor's Degree or equivalent experience required
10+ years of professional experience or equivalent combination of experience/education, preferably including 3-4 years supporting athenaOne application in Product or Support function
Excellent verbal and written communication skills with the ability to tailor communication based on audience, including translating and liaising between customer-facing teams, Developers, and Product Owners
Proven experience optimizing best practices and driving problem solving that demonstrate a willingness to take risks and drive outcomes
Strong organizational and time management skills, ability to balance multiple competing priorities
Preferred
3-5+ years of people management experience preferred
Benefits
Commuter support
Employee assistance programs
Tuition assistance
Employee resource groups
Collaborative workspaces
Flexibility
Events throughout the year, including book clubs, external speakers, and hackathons
Company
athenahealth
Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems.
5001-10000 employees
H1B Sponsorship
athenahealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (94)
2024 (84)
2023 (61)
2022 (108)
2021 (84)
2020 (74)
Funding
Current Stage
Public CompanyTotal Funding
$40MKey Investors
Venrock
2021-11-22Acquired
2017-05-18Post Ipo Equity
2007-09-20IPO
Leadership Team
Eddie Ross
Vice President, Payer
Anil Patil
Executive Director Engineering
Recent News
2026-01-16
HealthCareIT News
2025-12-30
2025-12-19
Company data provided by crunchbase