City of New York · 1 month ago
Analyst, Service Desk Operations
New York, NY
Full-time
Onsite
Entry Level
$56K/yr - $60K/yr
2+ years expCity of New York is an oversight and service agency that manages procurement citywide. The Analyst will perform defined tasks related to vendor account management and support, ensuring timely and quality service delivery while collaborating with team members and external stakeholders.
GovernmentLegalPublic Relations
Responsibilities
Review, analyze and verify information associated with vendor accounts and various filings
Communicate with stakeholders using various platforms including our internal ticketing system, email, phone and screensharing
Troubleshoot issues by utilizing materials, research, creative thinking and problem-solving skills
Using exceptional writing skills and communication, research and convey helpful information to stakeholders and vendors who need support and assistance
Determine when issues should be referred to peers or other units and/or escalated to managers
Record user interaction and categorical data in designated customer services platforms, e.g. JIRA
Propose updates to user resources for systems such as PASSPort and HHS Accelerator
Take part in ongoing professional development to strengthen skills and increase knowledge in relevant areas of procurement, technology, government operations, public policy and people and change management
Understand issues affecting relevant stakeholder groups, including but not limited to city agencies/partners, Minority and Women-owned Business Enterprises (M/WBEs), nonprofits, etc
Participate in special projects, as assigned
Qualification
Required
Graduation from an accredited college with a baccalaureate degree
Graduation from an accredited community college plus two years of experience with administrative, analytic, coordinative, supervisory or liaison responsibilities
A four year high school diploma or its educational equivalent plus four years of experience as described in '2' above
A satisfactory equivalent combination of education and experience
Preferred
Strong writing skills are required
Succinctly and effectively communicate verbally and in writing
Meet deadlines and work independently while paying close attention to details
Exceptional time management skills to deliver consistent results in a fast-paced environment
Establish relationships quickly and maximize positive team dynamics
Distill complex material, present/share information and make actionable recommendations
Accurately and consistently document data on stakeholder experience and escalate critical issues
Analyze data and summarize research to support ongoing improvement in operations and service
Educate stakeholders about various procurement and government operations topics and tools
Engage and support stakeholders through all phases of procurement and change
Company
City of New York
City of New York, often called as New York City, is the most populous city in United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Carl G Esposito
Chief Information Security Officer
Dawn Miller
Senior Advisor to the Chief Climate Officer
Recent News
The Real Deal
2026-01-02
bloomberglaw.com
2026-01-02
2025-12-26
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