Porter · 1 month ago
Call Center Training Specialist
Pompano Beach, FL
Full-time
Onsite
Entry, Mid Level
$45K/yr - $60K/yr
2+ years expPorter Cares, Inc. is a fast-growing healthcare-technology and services company focused on improving the care-at-home journey for patients. The Call Center Trainer will develop and deliver training programs for call center agents, ensuring they are equipped to provide excellent customer service and comply with healthcare protocols.
DeliveryDelivery ServiceLast Mile TransportationLogisticsTransportation
Responsibilities
Deliver new-hire onboarding and role-specific training covering systems, workflows, compliance requirements, and customer service expectations
Facilitate ongoing development sessions, upskilling workshops, and targeted coaching for both new and existing team members
Monitor agent performance, identify knowledge or skill gaps, and provide supplemental or remedial training as needed
Collaborate with management and training contributors to develop, refine, and update training materials, guides, scripts, and SOPs
Conduct role-playing exercises, mock calls, and scenario-based learning to support skill development and real-world readiness
Gather feedback from agents and supervisors to identify training needs and recommend improvements to training content or delivery
Maintain organized training documentation, including materials, attendance records, and performance-related coaching notes
Qualification
Required
2–4+ years of experience in call center operations, customer service, or training roles; healthcare, technology, or regulated industry experience preferred
Demonstrated ability to facilitate engaging and effective training sessions, both classroom-style and hands-on
Strong communication, presentation, and facilitation skills with the ability to motivate and support learners
Excellent attention to detail when working with scripts, compliance requirements, data security protocols, and quality standards
Comfortable working in a fast-paced environment with evolving priorities and regulatory constraints
Ability to analyze performance data and identify trends to recommend improvements to training or coaching approaches
Familiarity with call center technologies such as autodialers, CRMs, EHRs, and performance dashboards
Empathetic, patient, and supportive training style focused on building agent confidence and competence
Organized, proactive, adaptable, and committed to continuous learning and improvement
Preferred
healthcare, technology, or regulated industry experience
Benefits
Medical
Dental
Vision
Paid Holidays
Paid Time Off
Equipment Support
A fun team and special culture
Company
Porter
Porter offers logistics service solutions designed to help businesses streamline and optimize their last-mile delivery operations.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$356.95MKey Investors
Elev8 Venture PartnersLightrockInnoVen Capital
2025-09-04Series Unknown· $25M
2025-05-08Series F· $200M
2025-05-08Secondary Market
Leadership Team
Uttam Digga
Co-Founder & CEO
Pranav Goel
Co-Founder and Executive Vice Chairman
Recent News
2025-12-09
2025-12-06
Deccan Chronicle
2025-12-02
Company data provided by crunchbase