Apply on Employer Site

TP · 4 weeks ago

Automotive Services System Engineer

US-MI-Warren

Full-time

Onsite

Mid Level

3+ years exp

TP is a global, digital business services company that delivers advanced business services to help brands streamline their operations. The Automotive Services System Engineer will ensure the systems for automotive connected services are functioning effectively, collaborating with various teams to enhance customer experience and performance metrics.

CRMCustomer ServiceOutsourcingTechnical Support

Growth Opportunities

Responsibilities

Design, develop and refine performance metrics that represent service delivery performance

Build and maintain reporting and analytics to show system and customer performance

Understand & document system work flows, associated back-end interactions, and eco-system of various services including but not limited to In-Vehicle Apps

Investigate end-to-end system performance and customer experience issues and apply sound technical judgment to data to resolve them

Identify system performance gaps, build and execute improvement plans

Ensure adequate system requirements are documented

Possess a high level of analytical ability to assess and identify appropriate alternative courses of action for definition and resolution where problems are complex

Design, develop, and implement desktop applications and/or processes to automate routine tasks as necessary to facilitate analysis activities

Ability to complete work with limited direction from supervisor

Qualification

SQL query developmentRelational databasesData analysisPower BIPythonApplication architectureCollaborationCommunicationCritical ThinkingEmotional Intelligence

Required

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent Engineering or related degree or equivalent experience

Minimum 3-5 years' experience in a technical role

Proficiency using and interacting with relational database structures and SQL query development experience

Familiarity with Power BI Tableau reporting systems

Familiarity with some of the following: Azure Databricks, Big Data (Hadoop/Teradata), Python, Pyspark, ELK, Maxis, HUE, basic knowledge about APIs, XM Discover/Clarabridge (sentiment analytics), Salesforce, Heap/Adobe Analytics

Appropriate interpersonal styles and communication methods to work independently and effectively with business partners to meet mutual goals

Sound organizational skills to prioritize work to be executed

High level of analytical ability where problems are complex and difficult

Demonstrated technical and professional skills in job-related area required

Familiarity with operational procedures, protocols and communication paths

Understanding of application architecture and design principles related to system integration of client components, web services, and databases

Preferred

Direct experience within the automotive industry in one or more of the following areas: Reporting or Analytics, Issue resolution, Product validation, Service delivery

Strong Database skills and significant SQL query development experience

Prior experience with OnStar systems

Prior experience with in-vehicle apps

Experience using problem solving techniques such as Six Sigma, Lean, ISO 900X, SPICE, or others