Credit Union of Southern California · 1 month ago
Consumer Lending Production Manager
Anaheim, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $70K/yr
5+ years expCredit Union of Southern California is one of the fastest growing credit unions, and they are seeking a Consumer Lending Production Manager to lead the Consumer Loan Consultant team. The role focuses on ensuring exceptional Member service, achieving lending goals, and providing accurate production reporting while managing a team.
BankingFinancial ServicesNon Profit
Responsibilities
Serve as a role model for Credit Union of Southern California leaders and staff by setting the example in managing for expected results
Monitor loan production, ancillary product sales, service standards, and KPIs to ensure all targets are consistently met or exceeded, with a strong focus on driving sales achievements beyond established goals
Prepare, analyze, and deliver accurate production reports to the credit union team and leadership, providing actionable insights into performance and identifying opportunities for improvement
Resolve loan-related issues and escalations promptly, delivering effective solutions that maintain Member satisfaction and trust
Review and streamline sales processes to improve efficiency, accuracy, and service quality, while developing and maintaining procedures that ensure consistency and compliance within the Consumer Lending Department
Partner with Consumer Lending leadership and other departments to design and implement strategies that strengthen Consumer loan services, elevate the Member experience, and drive sales performance
Review and analyze loan applications for accurate ratios, fraud screening, credit depth, pay history, and other information to ensure quality and regulatory compliance
Maintain current knowledge of lending regulations and recommend changes as needed to ensure ongoing compliance
Oversee hiring, training, counseling, motivating, and disciplining of staff; establish individual goals aligned with CU SoCal’s strategic plan; and track, monitor, and coach for performance
Oversee the phone system, ancillary products, and other Consumer Sales and lending tools to ensure optimal functionality, efficiency, and support for both staff and Member service needs
Conduct individual performance reviews, hold monthly one-on-one meetings, and drive continuous improvement across the team
Maintain thorough due diligence practices for all vendor relationships and work closely with the AVP of Consumer Lending to ensure strong internal controls are established, monitored, and consistently upheld
Foster team engagement by encouraging a positive work culture that reflects the organization’s brand, mission, and core values
Complete understanding and active application the C.A.R.E. 4 Guide expectations and the Brand Communications Standards Accountability Philosophy
Must be able and available to work a “hybrid” schedule, per business operations requirement, as needed
Additional duties and responsibilities, as assigned
Qualification
Required
High school diploma or equivalent
5+ years in Consumer Lending or financial services
2+ years in a supervisory or management role with proven leadership success
Hold a valid CA state driver's license in good standing that is not actively suspended, revoked, or restricted
Have reliable personal transportation. Use of any means of public transportation or ridesharing services will not satisfy this requirement
Must maintain state liability auto insurance coverage with a minimum of 30/60/15 limits on the vehicle that will be used for work
Maintain a clean Motor Vehicle Record (MVR)
Proficient in all applicable MS 365 Office programs (i.e., Word, Excel, Outlook, Teams, etc.)
Possesses in-depth knowledge of consumer loan products, policies, and applicable regulations
Demonstrates the ability to motivate, coach, counsel, and train team members to achieve performance goals
Effectively manages multiple priorities while meeting production targets and deadlines
Applies strong analytical and problem-solving skills with a high level of accuracy and attention to detail
Produces documents, spreadsheets, and databases using Windows-based software with proficiency and accuracy
Communicates clearly and professionally, both in written and verbal formats
Consistently delivers high-quality Member service that reflects organizational standards and values
Proficient in core banking and loan origination systems
Preferred
Associate's degree or equivalent
Benefits
Competitive pay
Great health benefits
Company
Credit Union of Southern California
Credit Union of Southern California is a banking and finance service provider company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sevan Yakinian
Chief Technology Officer
Katsu Durst, CPA
Chief Financial Officer
Recent News
2025-10-15
PR Newswire
2025-10-09
Company data provided by crunchbase