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Conrad Indianapolis · 16 hours ago

Front Office Manager - Conrad Indianapolis

Greater Indianapolis

Full-time

Onsite

Mid, Senior Level

2+ years exp

Conrad Indianapolis is looking for a Front Office Manager to join the Management Team. This role entails managing the daily operations of the Front Office to support the hotel's commitment to exceptional guest service and financial success.

Hospitality

Responsibilities

Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Ensure compliance with Company standards

Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns

Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Complete audit procedures, as needed

Recruit, interview and train team members

Qualification

Front Office ManagementGuest Service StandardsHilton Systems FamiliaritySupervisory ExperienceBudgetingForecastingTeam LeadershipCustomer FocusAdaptability

Required

Open availability

Directing and administering Front Office operations

Managing all Front Office operations including guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

Monitoring and developing team member performance including providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward

Monitoring and assessing service and satisfaction trends, evaluating and addressing issues and making improvements accordingly

Ensuring compliance with Company standards

Meeting and greeting guests and responding to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolving guest concerns

Initiating and implementing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Ensuring team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Completing audit procedures, as needed

Recruiting, interviewing and training team members

Preferred

Minimum of two years' supervisory or management experience in a hotel setting

Familiarity with Hilton systems and Luxury/Forbes standards

Benefits

Access to pay when you need it through DailyPay

Medical Insurance Coverage – for you and your family

Mental health resources including Employee Assistance Program

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

Parental leave to support new parents

Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications

401K plan and company match to help save for your retirement

Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

Career growth and development

Team Member Resource Groups

Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment.