Alcon · 3 weeks ago
Sr. Manager, Project/Program Management
Lake Forest, California
Full-time
Onsite
Senior Level
$133K/yr - $221K/yr
7+ years expAlcon is a global leader in eye care, dedicated to helping people see brilliantly. The Sr. Manager, Project/Program Management will lead the Service Launch Readiness process, ensuring seamless service integration into product launches and managing a team of Service Project Managers to deliver projects on track and within budget.
Health CareManufacturingMedical Device
Responsibilities
Own and continuously improve the SLR process and SOPs
Act as the Service Workstream Lead for individual new product launches
Fulfill the role of R&D ATP Core Team Member, contributing to product design and launch deliverables that support Alcon’s innovation and financial goals
Drive alignment across service functions and ensure full regional handoff for global launches
Lead assignment and oversight of all service-related projects, ensuring timely and successful execution
Guide Alcon Service Project Managers in tracking milestones, risks, and deliverables using SLR project management templates
Champion the use of AI and digital tools to enhance project tracking, reporting, and execution
Manage and mentor Alcon Service Project Managers, fostering a culture of ownership, accountability, and continuous improvement
Set clear objectives and performance expectations aligned with SLR Core Team principles
Ensure the team delivers consistent, high-quality projects that meet budget and timeline expectations across all global markets
Promote cross-functional collaboration and knowledge sharing across global service, commercial, and R&D teams
Engage key stakeholders including Franchise Marketing, Tech Platform Leads, Regional Service Management, Global Technical Service Management, and R&D Program Leads
Lead alignment meetings, facilitate dashboard reviews, and manage escalation protocols to ensure service deliverables are prioritized and executed effectively
Serve as, or designate, the principal liaison between Global Technical Services, R&D, and regional service teams
Ensure service deliverables are integrated into product launch packages and communicated effectively
Facilitate strategic discussions and decision-making within ATP Core Teams
Demonstrate executive presence when presenting service launch plans, strategy, and status to senior Alcon leaders
Apply engineering and service design principles to optimize workflows and service infrastructure
Leverage automation and AI to simplify project management tasks and improve efficiency
Monitor performance metrics and use data-driven insights to drive service readiness excellence
Qualification
Required
Bachelor's Degree or Equivalent years of directly related experience (or high school +15 yrs; Assoc.+11 yrs; M.S.+4 yrs; PhD+3 yrs) e.g., Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Software Engineering, or Systems Engineering
The ability to fluently read, write, understand and communicate in English
7 Years of Relevant Experience
5 Years of Demonstrated Leadership
Preferred
Advanced degree (MS, MBA, or equivalent) preferred, especially with a focus in Project Management, Service Design, or Technology Integration
Formal training or certification in Project Management (e.g., PMP, Agile, Lean Six Sigma) is highly desirable
Strong knowledge of ISO 13485, MDR, FDA & 21CFR:820, ISO 14001, HIPAA
Experience with networked medical devices and service delivery processes
Familiarity with APEx Core Team structures and stage gate methodologies
Proficiency in project management tools and AI-driven platforms
Strong knowledge of Alcon's legacy and pipeline products, as well as ophthalmic procedures supported by Alcon technologies
Deep understanding of Alcon's service business functions, including product service engineering, technical training, support, documentation, field and depot repair, supply chain, ERP/SMS systems, and service quality processes
Benefits
Health
Life
Retirement
Flexible time off
Life and disability insurance
Supports savings for retirement
Promotes good health and well-being
Supports associates and their families during times of illness
Company
Alcon
Alcon specializes in developing and manufacturing innovative medicines and devices to serve the cycle of eye care.
10001+ employees
H1B Sponsorship
Alcon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (35)
2023 (12)
2022 (15)
2021 (45)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
unknown2010-12-15Acquired
2002-03-21IPO
Leadership Team
David Endicott
Chief Executive Officer
Tim Stonesifer
Chief Financial Officer
Recent News
Business Wire
2026-01-07
Medical Device Network
2026-01-07
Company data provided by crunchbase