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SKIMS · 22 hours ago

VP of Retail Operations

LA Metro Area

Full-time

Onsite

Director/Executive

$230K/yr - $250K/yr

10+ years exp

SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear. The Vice President of Retail Operations will be responsible for optimizing operational excellence across the retail channel, acting as a strategic leader to enhance workforce efficiency and implement scalable performance improvements.

FashionLingerieRetail

Comp. & Benefits

Responsibilities

Set the vision for Retail Operations, aligning operational strategy with broader business objectives

Develop and implement scalable processes that ensure exceptional in-store execution, consistency, and operational excellence

Act as the primary point of strategic support for the retail field organization, ensuring agility and responsiveness across all tiers of the business

Lead cross-functional collaboration with Technology, HR, Finance, Merchandising, and Supply Chain to drive aligned initiatives across the retail channel

Serve as the conduit between HQ functions and stores to ensure the successful execution of corporate strategies on the retail floor

Own and evolve the retail labor strategy, balancing cost efficiency with high service standards and workforce engagement

Lead labor modeling, forecasting, scheduling optimization, and productivity enhancements

Introduce tools, analytics, and performance tracking to drive accountability and results

Partner with internal tech teams and external vendors to identify and implement technology solutions that improve retail execution, store communication, and employee experience

Evaluate and lead the rollout of new tools and platforms (e.g., task management, scheduling systems, mobile POS, etc.) to improve store performance and reduce friction

Champion a culture of continuous improvement through structured feedback loops with retail field leadership

Identify operational bottlenecks and inefficiencies, then lead cross-functional teams in implementing solutions

Develop and maintain an innovation roadmap for retail operations, prioritizing initiatives with high ROI and business impact

Lead the New Store Opening (NSO) team to ensure flawless, on-time, and on-budget execution of new locations across all markets

Optimize NSO processes, partnering cross-functionally with Real Estate, Design, Merchandising, HR, and Technology

Coordinate across departments to ensure operational readiness from Day one

Own the channel budget, including labor planning, store operating expenses, and strategic initiatives

Drive top-line revenue growth by identifying and executing sales-driving initiatives across the retail network (e.g., store layout optimization, pricing strategy, conversion opportunities)

Partner with Finance, Planning, and Data and Analytics to support robust forecasting, margin analysis, and operational performance reporting

Partner with Planning, Merchandising, and Supply Chain to ensure optimal inventory levels, stock flow, and in-store availability

Lead operational execution of inventory accuracy initiatives, cycle counts, and shrink reduction programs

Support technology implementation and process improvements to improve real-time inventory visibility, reduce out-of-stocks, and increase sell-through

Build, mentor, and inspire a high-performing team of leaders to deliver exceptional results

Foster a culture of collaboration, innovation, and accountability across the organization

Qualification

Retail Operations LeadershipRetail Labor StrategyTechnology Solutions ImplementationCross-Functional CollaborationFinancial Performance ManagementInventory ManagementTeam DevelopmentAnalytical SkillsCustomer Engagement StrategiesLookerBI SystemsExcel ProficiencyRFID TechnologyCommunication Skills

Required

10+ years of progressive leadership experience in retail operations

Proven success in managing multi-location retail operations in a fast-paced and rapidly growing environment

Expertise in retail technology, customer engagement strategies, and operational best practices

Strong analytical skills and the ability to make data-driven decisions

Exceptional leadership, communication, and team-building skills

Passion for the SKIMS brand and a commitment to delivering unparalleled customer experiences

Experience in Looker or other BI systems, Excel and RFID technology

Benefits

Up to 100% Company Paid Healthcare (medical, dental, vision)

Kind Body Fertility Benefits

401(k) savings plan with up to 4% match

Unlimited PTO

Full Access to LinkedIn learning

Employee Discounts

Free weekly catered lunch at HQ – M/T/W/Th

Dog-Friendly office on a Thursday and Friday

Free Swag Giveaways

Annual Holiday Party

Annual Summer Party

Invitations to pop-ups and other company events

Complimentary daily office snacks and beverages

Company

SKIMS

SKIMS provides a wide-ranging line of underwear, loungewear, and shapewear designed to deliver solutions for every body. It is a sub-organization of Skims.

Founded in 2019

Culver City, California, USA

51-200 employees