Heritage Health Network · 1 month ago
Senior Associate, Growth and Business Development
United States
Full-time
Remote
Mid, Senior Level
4+ years expHeritage Health Network is focused on revenue expansion and strategic partnership development. The Senior Associate will build relationships with healthcare providers, drive enrollment, and collaborate cross-functionally to enhance referral workflows.
Hospital & Health Care
Responsibilities
Build and maintain strong relationships with primary care practices, hospital emergency departments, and behavioral health providers to identify ECM-eligible members
Conduct regular in-person outreach and education to clinical partners, serving as HHN’s primary representative in the field
Drive monthly ECM enrollment by generating referral leads and coordinating with the Enrollment/Intake team for timely member onboarding
Collaborate with PCP offices to identify eligible members within their patient panels and support improvements in quality and HEDIS performance
Develop and strengthen hospital and ED referral pipelines, including supporting discharge planning workflows that route high-need members to HHN
Support the creation and execution of MOUs with hospitals, clinics, and behavioral health partners to formalize referral relationships
Maintain accurate documentation of outreach activities, partner interactions, and referral opportunities, providing regular updates to internal leadership
Partner cross-functionally with Operations, Care Management, Reporting, and Compliance teams to ensure seamless partner onboarding and effective referral workflows
Qualification
Required
Proficiency with CRM or referral-tracking systems and the ability to learn new platforms quickly
Comfortable navigating payer portals, provider directories, and electronic documentation tools
Ability to analyze referral data, enrollment trends, and partner performance metrics
Strong operational skills to manage outreach workflows and support efficient enrollment processes
Experience creating and refining repeatable processes for partner engagement and lead generation
Skilled in using spreadsheets and basic data tools to track KPIs and organize information
Proficient with Microsoft Office, Google Workspace, and virtual meeting platforms
Strong computer literacy, including accurate digital documentation and professional communication
Demonstrates leadership by taking ownership of outreach territory, building partnerships, and driving enrollment results independently
Manages priorities, schedules, and partner relationships with strong organization and follow-through
Applies effective problem-solving skills to identify ECM-eligible members, navigate partner barriers, and resolve workflow issues
Collaborates smoothly with Operations, Enrollment, Care Management, and external clinical teams to ensure seamless referral processes
Executes outreach and engagement activities with operational discipline, reliability, and attention to detail
Makes sound, timely decisions in dynamic field environments while aligning with HHN protocols and partner needs
Builds strong interpersonal relationships with PCPs, hospital staff, and behavioral health providers through trust, professionalism, and clear communication
Demonstrates adaptability and emotional intelligence when working with diverse partners and high-need member populations
Education: Bachelor's required; Master's is a plus
3+ years of experience in consulting, business development, strategy, or growth roles, preferably within healthcare, health tech, or payer/provider organizations
Direct experience interacting with clients or external partners
Demonstrated experience developing models, pitch materials, and strategic recommendations
Comfort working in a fast-paced, ambiguous startup environment
Company
Heritage Health Network
Heritage Health Network pairs culturally relevant care teams with smart technology to coordinate medical, behavioral, and social support for Medi‑Cal and Medicare members across California.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase