Apply on Employer Site

Front Porch Communities & Services · 3 weeks ago

Program Manager - Home Match - San Francisco

United States

Full-time

Remote

Mid Level

$80K/yr - $85K/yr

3+ years exp

Front Porch Communities & Services is dedicated to building community through its Home Match program, which connects homeowners with individuals seeking affordable living options. The program manager will serve as the primary contact for participants, overseeing the application process and providing support throughout the matching process.

CommunitiesConsultingHealth Care

Responsibilities

Manage a portfolio of program participants, providing high-touch support during the application process; local travel to participant's homes

Process applications for new home seekers and home providers, including extensive database use, document collection, and running background checks

Conduct intake interviews at home sites to evaluate the compatibility of home seekers and home providers while also prioritizing their needs with sensitivity and a sense of urgency

Offer warm-handoff referrals to other services that support housing stability

Assess the safety and suitability of potential site offerings via home visits and facilitate room readiness

Support participants throughout the matching process by making introductions based on shared communication styles and lifestyle preferences, facilitating living together agreements and providing ongoing match support

Implement outreach campaigns and track results to recruit sufficient participants to meet program goals

Table at community events to share program information and recruit participants

Deliver flyers to partner organizations and post flyers in high traffic areas across San Francisco

Qualification

Bilingual English / ChineseCultural competencyOutreach experienceSocial services experienceCase management experienceCustomer service experienceReal estate experienceProgram coordination experienceLocal housing challenges

Required

Bilingual English / Chinese language skills

Valid Class C drivers license with clean driving record

Bachelors Degree or 3+ years of relevant experience

Preferred

Candidate backgrounds could come from roles including outreach, social services, case management, customer service, real estate, program coordination

Candidates who have an established network in San Francisco and knowledge of local housing challenges is desirable

Company

Front Porch Communities & Services

Front Porch is a dynamic not-for-profit organization, dedicated to empowering individuals to live connected and fulfilled lives through community and innovation.

Glendale, California, USA

1001-5000 employees