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Clearview Treatment Programs · 5 hours ago

Community Outreach Liaison (Behavioral Health Business Development)

Ontario, CA

Full-time

Onsite

Entry, Mid Level

$80K/yr - $90K/yr

2+ years exp

Clearview Treatment Programs is a leading provider of mental health treatment services dedicated to improving mental wellness in communities. The Community Outreach Liaison connects clinical partners, clients, and families to appropriate clinical resources while educating them about mental health treatment services.

Health Care

Responsibilities

Exemplifies our 5 Star Service to clients, team members, referents, and families

Collaborates with local and national leadership team members to identify and cultivate strong community partnerships, elevating the facility’s presence in the local market

Target follow-up meetings with all key referral sources ensuring internal and external obstacles to growth and retention are identified, minimized, and/or eliminated

Schedules and conducts tours with referral sources, clients, and families

Communicates various levels of care to potential clients, families, and referral sources

Guides clients and families toward appropriate treatment options, effectively highlighting the benefits of treatment at the Outpatient Center in relation to the client’s individual needs and circumstances

Obtains necessary information to quickly determine viability of potential admission

Resolves challenges posed by clients and families ambivalent about committing to necessary and beneficial treatment options

Empathically but prescriptively leading callers to the next step of deciding on admission

Determines the clinical and financial viability of potential admissions

Articulates the value and fit of facility programming to each potential client’s circumstances and needs

Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support

Offers a high level of customer service and communication to referral sources, clients, and families

Partners with admissions decision-makers and stakeholders including client, family members, professional referral sources, facility administration, clinical leadership, admitting physicians and utilization review coordinators

Coordinates with the business office and Utilization Review to determine financing options for potential clients