Apply on Employer Site

State Farm Agent · 2 months ago

Customer Service Manager - State Farm Agent Team Member

Palm Harbor, FL

Full-time

Onsite

Mid Level

$45K/yr - $50K/yr

State Farm Agent is a company dedicated to helping people manage the risks of everyday life. As a Customer Service Manager, you will oversee the customer service team, develop policies, handle escalated complaints, and train representatives to ensure exceptional customer experiences.

Auto InsuranceFinanceFinancial ServicesHealth InsuranceInsuranceLife Insurance

Responsibilities

Oversee the customer service team and daily operations

Develop and implement customer service policies and procedures

Handle escalated customer complaints and issues

Train and mentor customer service representatives

Qualification

Leadership skillsOrganizational skillsCommunication skillsProblem-solving abilitiesInsurance licensing

Required

Leadership and organizational skills

Communication and problem-solving abilities

Must be currently licensed (Florida 2-20/4-40 and 2-15)

Benefits

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company

State Farm Agent

At State Farm®, our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.

Founded in 1922

Bloomington, Illinois, USA

10001+ employees

https://www.statefarm.com/

Funding

Current Stage

Late Stage

Leadership Team

Fawad Ahmad

SVP - Digital & Customer Experience and Chief Digital Officer

Recent News

EIN Presswire

Insurance Expert Jim Cornwell of Tampa, FL, Explains the Value of Working with an Insurance Agent in HelloNation

2026-01-13

The Business Journal

Fewer than a dozen homes have been rebuilt a year after being burned down in LA-area wildfires

2026-01-09

ReviewJournal

500K Nevadans to see auto insurance rates increase in 2026

2026-01-09

Company data provided by crunchbase