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The Dimock Center · 17 hours ago

Practice Manager

Boston, MA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $70K/yr

5+ years exp

The Dimock Center is a community health organization, and they are seeking a Senior Practice Manager for their OBGYN/Pediatrics department. The role involves overseeing clinic operations, ensuring patient-centered service delivery, and managing clinic staff and resources effectively.

DentalHealth CareHospital

Responsibilities

Collaborates with the clinical team to impact patient volume, help meet budgeted target goals, and facilitate patient outreach

Responsible for managing clinic patient access coordinators

Provides effective leadership and creates a culture of accountability for ambulatory care operations including excellence in patient safety, quality assurance of care, patient experience, equity, patient access to care. The Senior Practice Manager makes employment decisions including hiring, performance evaluations, coaching, and corrective action decisions

Assists the clinical team with clinician scheduling changes, flag issues; oversees "bump" list of appointments to be rescheduled Monitors providers' schedules for accuracy of appointments booked (i.e., correct PCP, following individual clinic scheduling rules, maximizing schedule to ensure all slots are filled, producing reports and monitoring the day to day volume)

Receives calls when operations staff call out, maintains attendance records, posts operations staff schedules and ensures adequate coverage of all shifts

Produces monthly providers' schedules and post to shared folder alerting clinical director of any scheduling issues that warrant intervention-

Notifies answering service with call schedule, holidays, changes in clinic opening

In conjunction with the Senior Director of Operations, address DNKA's including pattern recognition, interventions to address, and monitoring of results

Tracks billing from start to finish, corrects returned items, responds to denials utilizing Laser-fiche, ECW and PMG monitors patterns of denials, troubleshoots sources of problems, and implements fixes

Assists the Billing Liaison with investigating billing conflicts by providing all necessary clinical and insurance information that will lead to a satisfactory resolution

Ensuring that all clinical notes are lock in a timely matter

Provides coaching and training to clinic practice managers

Facilitates onboarding of new staff (computer access, email, passwords, provides all resources required for the job); provides necessary training to ensure success in the position

Enhances staff skills through coaching, professional training opportunities, and regular group meetings

Ensures staff payroll is prepared for Senior Director of Operations to process

Serves as Administrator on Site one Saturday a month

Responds to patient complaints in person and by telephone, bringing about a satisfactory resolution for the patient/staff involved. Properly documents the complaint and process according to established protocols

Works on assigned projects as assigned by Senior Director of Operations

Qualification

Community health experienceSupervisory experiencePatient-centered careAnalytic skillsAttention to detailMultitaskingInterpersonal skillsOrganizational skills