Enercon Industries · 1 month ago
Field Service Engineer
Germantown, WI
Full-time
Onsite
Entry, Mid LevelEnercon Industries is an equipment technology leader in the packaging and converting industries, celebrating its 50th year in business. The Field Service Engineer will provide technical assistance and support to customers, ensuring optimal operation of Enercon equipment while traveling to various customer sites.
Manufacturing
Responsibilities
Professional interaction with the customer related to Enercon Industries
Preparation prior to arriving at the customer location to increase the likelihood of success during the visit
Perform start-up assistance at customer sites. Ensure Enercon guidelines are followed during installation and communicate deficiencies found and the corrective action required
Diligent adherence to safety protocols while on customer premises
Independent travel to customer location by most affordable and expedient method possible
Thorough documentation of issues related to Enercon equipment resulting in the need for a technical visit
Thorough documentation of situations observed that may result in further technical issues at the customer location related to Enercon equipment
Proactively suggest spare parts to increase the UPTIME of the Enercon equipment at customer site
Prepare field service reports, service billing worksheets, and expense reports, and promptly submits them to the Service Manager upon job completion
Provide machine specific technical support via phone, email, and text when not traveling for Enercon service to both internal and external customers
Provide training to new Enercon staff within the test/repair/service departments, and serves as technical resource for members of the sales department and lab technicians
Provide after hours support via cell phone and email on a rotational basis to help fulfill Enercon’s 24/7 service program coverage
Willingness and ability to perform duties after-hours, weekends, and holidays to meet customer needs
Provide production floor support on a rotational schedule in testing Enercon machines after assembly to assure they meet our standards before shipping. Testing can involve final assembly and packaging. Most often will include electrical testing and verification of the machine
Basic knowledge of equipment used for production and general manufacturing and has the ability to work safely with and around high voltage and high power equipment
Ability to utilize test equipment such as oscilloscopes, multimeters, current probes, and demonstrates a thorough understanding of mechanical and electrical schematics and diagrams
Perform routine inspections, maintenance, and upgrades in the Test/Repair department and laboratories to maximize efficiency and minimize issues
Provide production floor support on a rotational schedule in the evaluation of customer machines sent to Enercon for repair of various issues. Involves testing and documenting findings and communicating findings to the department lead for proper quote generation to the customer for repair
Thoroughly document repair solutions found in Field, Test Areas, and phone calls to develop online library. Regularly upload solutions to online library
Domestic and international travel regularly: Approximately 50% - 70% of the time, at late notice
Able to travel internationally and possess a valid passport, driver’s license, current automobile insurance
Qualification
Required
A bachelor's degree (B.S.) in Electrical Engineering OR
An Associate of Applied Science Degree (A.S.) in Electro-mechanical technology, Electrical Engineering Technology or Manufacturing Engineering technology
Basic knowledge of equipment used for production and general manufacturing, and the ability to work safely with high-voltage and high-power equipment
Ability to utilize test equipment such as oscilloscopes, multimeters, and current probes
Thorough understanding of mechanical and electrical schematics/diagrams
Strong written and verbal communication skills with the ability to work efficiently to meet deadlines
Physical ability to work in a factory setting and lift up to 50 pounds
Willingness and ability to work after-hours, weekends, and holidays to meet customer needs
Valid driver's license and willingness and ability to travel (approx. 50% - 70%) required
Preferred
Experience as a field service technician or engineer preferred
A valid passport or ability to acquire a valid passport preferred
Benefits
Generous profit sharing and bonus programs
Company
Enercon Industries
Enercon Industries is a machinery company offering sealing containers.
Founded in 1974
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Woloszyk
Chief Financial Officer
Nick Siler
Chief Operating Officer
Company data provided by crunchbase