Williams & Connolly LLP ยท 2 weeks ago
Senior Hardware and Trial Services Technician
Washington, DC
Full-time
Onsite
Mid, Senior Level
$95K/yr - $110K/yr
3+ years expWilliams & Connolly LLP is seeking an outgoing, service-oriented Senior Hardware & Trial Services Technician. This role encompasses responsibilities across both hardware and trial services, supporting and maintaining the firm's technology and equipment while providing exceptional technical support to trial teams as needed.
Responsibilities
Support and maintain in-house technology, equipment and IT assets including the Firm's desktops, laptops and peripherals
Enter all support request into the Help Desk ticketing system and prioritizes, escalates, and monitors open request until resolved
Maintain, operate, install, configure, test, and troubleshoot various hardware/equipment including printers, scanners, other peripheral devices, mobile devices and audio-visual equipment
Manage the update of all hardware assets in the asset inventory system
Analyze, diagnose, and resolve hardware problems to ensure optimal performance and availability; and
Research, evaluate and recommend new technology solutions and hardware platforms based on attorney work needs and the firm's business requirements; and
Mentor and train junior team members, fostering skill development and knowledge sharing within the team
Collaborate with the Lead IT Trial Services Engineer to ensure hardware readiness for trial deployments and special projects
Travel to offsite trial locations, both locally and domestically, as required
Ensure all necessary IT equipment and infrastructure are securely transported, set up and operational at trial sites
Provide exceptional technical support during trials, including troubleshooting and maintenance
Plan and execute the setup of IT infrastructure at trial or remote sites to provide an efficient, effective and secure working environment for trial teams
Ensure proper break-down and packing of IT equipment post-trial
Proactively monitor technology systems to ensure optimal performance and availability of technology systems throughout trials; and
Diagnose and troubleshoot technology problems to minimize disruption to trial proceedings
Qualification
Required
Exceptional customer service skills
Strong interpersonal and oral communication skills
Proven analytical and problem-solving abilities
Motivated and enjoys technology
Strong desire to provide excellent customer service
Ability to communicate professionally and provide desk side support
Knowledge of Windows 10/11
At least three years of hardware troubleshooting and general IT support experience
Basic network and computer troubleshooting skills
Ability to manage logistics and coordinate technology setup in high-pressure trial environments
Experience with configuring routers, switches, and secure network setups for temporary trial sites
Server administration experience
Ability to lift and carry up to 35lbs
Bend and kneel under desks and other areas when equipment installing occurs
Bachelor's Degree
Preferred
A+ certification
Net+ certification
Benefits
Competitive compensation and benefit packages
Company
Williams & Connolly LLP
Williams & Connolly is a company that offers civil litigation and counseling services..
501-1000 employees
H1B Sponsorship
Williams & Connolly LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Lisa Blatt
Chair, Supreme Court and Appellate Practice
Recent News
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