Siemens Healthineers · 3 weeks ago
Remote and Proactive Service Strategy Manager
United States
Full-time
Remote
Mid, Senior Level
$128K/yr - $177K/yrSiemens Healthineers is a leader in medical technology, focused on pioneering breakthroughs in healthcare. The Remote and Proactive Service Strategy Manager will design and implement predictive and remote service strategies to enhance customer satisfaction, reduce service costs, and improve operational efficiency while collaborating cross-functionally to utilize machine data effectively.
Health CareHealth DiagnosticsMedicalMedical Device
Responsibilities
Design and implement our predictive and remote service strategies that enhance customer satisfaction, reduce service costs, and improve operational efficiency ensuring that this strategy incorporates state-of-the art technologies and approaches, and will adapt to new developments
Develop and optimize predictive models and Proactive Service Messaging (PSM) to anticipate technical failures, minimize downtime, and enhance instrument reliability
For our current on-market product, enhance proactive and remote service capabilities to ensure the capabilities evolve with a focus on remote service support
For our new products in development, integrate leading edge proactive and remote service capabilities ensuring serviceability is embedded from design through launch
Collaborate cross-functionally to enable seamless access and utilization of machine data across business lines and service delivery teams
Deliver actionable insights by presenting data-driven recommendations to stakeholders, including leadership, R&D, and service operations
Qualification
Required
Minimum Bachelor's degree or equivalent experience required
You have developed and implemented strategies in service operations with clear results
You have prior experience in remote support design, digital service transformation, or field service optimization with proven outcomes
You have experience in building and deploying machine learning models for predictive maintenance or anomaly detection
You have experience working with data models to detect trends and form conclusions that can be presented to senior levels of management
You have experience in incorporating new technology and developments into remote and predictive service delivery
You are proficient with Python, R, SQL, and data visualization tools (e.g., Power BI, Tableau)
You have good presentation and communication skills, and you show business, team and customer orientation
You have previous experience with the Siemens Atellica Solution product family
Willing to travel up to 10%
Preferred
Master's or PhD in Data Science, Machine Learning, Biomedical Engineering, Computer Science, or a related field is preferred
Preferred experience with Laboratory Diagnostics instruments
Benefits
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Life insurance
Long-term and short-term disability insurance
Paid parking/public transportation
Paid time off
Paid sick and safe time
Company
Siemens Healthineers
Siemens Healthineers is a healthcare technology company that provides diagnostic and therapeutic products and services. It is a sub-organization of Siemens.
Founded in 1847
10001+ employees
H1B Sponsorship
Siemens Healthineers has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (70)
2023 (64)
2022 (89)
2021 (50)
2020 (86)
Funding
Current Stage
Public CompanyTotal Funding
$2.76BKey Investors
Ontario Together Fund
2021-05-25Grant· $2.5M
2021-03-25Post Ipo Equity· $2.76B
2018-03-16IPO
Leadership Team
Enno Nehrbass
SVP / Head of Strategy & Collaboration Mgmt Diagnostic Imaging
Sebastian Kronmueller
Vice President, Head of Strategy & Business Development - Laboratory Diagnostics
Recent News
South Africa Today
2026-01-07
Company data provided by crunchbase