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Enterprise Bank & Trust · 1 day ago

Senior Financial Services Representative

St Louis, MO

Full-time

Onsite

Mid, Senior Level

2+ years exp

Enterprise Bank & Trust is dedicated to supporting businesses and communities. The Senior Financial Services Representative serves as the senior branch customer service associate, responsible for creating a welcoming environment, managing customer inquiries, and assisting with account services and onboarding activities.

BankingFinancial Services

Growth Opportunities

Responsibilities

Ensures lobby coverage for walk-in clients and incoming phone calls, may assist branch management team in supervising branch activity to assure clients are serviced

Serves customers in opening new accounts for commercial and consumer clients. Must have extensive knowledge of bank products and treasury services in order to make recommendations for commercial clients

Contact new clients for onboarding activities and follow up to obtain necessary signatures and documentation

Process consumer loan applications and closings and NMLS license for consumer real estate loans, in applicable markets

Serves as a team member to accomplish company objectives and lobby and personal goals. Work closely with the Treasury Management Representative and the Relationship Managers to develop stronger client relationships, to provide coaching for lobby associates on sales, and assist the manager in sales reports

Provide customer service for lobby and phone requests. Research and resolve client problems, acting as the customer liaison between other bank departments. Follow up with the client to assure resolution. Develop and maintain long-term relationships with clients

Actively participate in training programs to maintain and acquire additional job knowledge and skills

Complies with all department and company policies, procedures, audit guidelines, and regulations

Assists in opening and closing the branch, following procedures set by corporate security. Awareness of location and operation of surveillance equipment

Cross selling to deepen relationships with existing clients, prepare annual reviews for existing clients, and participating in proactive partner visits with assigned partner

Could serve back up for the teller line, be able to perform all teller duties including all client transactions, maintaining and balancing a cash drawer. Have knowledge of the ATM, Vault, Coin & Cash and GL Accounts to be balanced daily. Have knowledge of all dual control procedures

Other duties as required

Qualification

Banking operations knowledgeCustomer service skillsSales skillsMicrosoft WordMicrosoft ExcelConsumer loan processingBilingual in SpanishProfessional appearanceInterpersonal skillsTeam-orientedOrganizational skillsSelf-motivatedAttention to detailPositive attitude

Required

Excellent interpersonal, customer service, and sales skills

Present professional appearance and demeanor including excellent phone etiquette

Strong work ethic and the ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the bank exposure to loss or fraud and the ability to think through and rationalize decisions

Team-oriented, possess a positive attitude and works well with others. Demonstrates diversity, flexibility, and commitment

Represent the bank in a manner that maintains the highest level of confidentiality with all information obtained

Strong organizational skills, detail-oriented with the ability to establish priorities and to complete forms and handle transactions with a high degree of accuracy. Must be able to handle multiple tasks and work independently

Self-motivated and goal-oriented. Ability to meet established lobby goals

Thorough understanding of banking operations, bank products/services, and new business development

Familiar with a variety of account ownerships, both personal and business, to effectively assist customers' needs in opening accounts and obtaining required documentation

Familiar with consumer loan applications, products, and process

Bachelor's degree in business related field or equivalent experience: or equivalent combination of education and experience

Minimum of two years banking experience required

Customer service experience required

Skilled in operation of a personal computer, including Microsoft Word and Excel

Google Suite

IBS

Salesforce

Notary License as needed by the branch