ALLIANCE DOOR PRODUCTS · 1 day ago
Customer Service Rep II
Sumner, WA
Full-time
Onsite
Mid, Senior Level
$26/hr - $28/hr
5+ years expAlliance Door Products is a leading distributor of high-quality door products, committed to a supportive and rewarding work environment. The Customer Service Representative II is responsible for delivering exceptional customer service and sales support while managing complex inquiries and ensuring effective communication with customers and sales members.
ManufacturingReal Estate
Responsibilities
To conduct oneself with the highest levels of Integrity, positively representing the company and employees in a trustworthy and sincere manner
Serve as the primary customer contact for questions relating to their activities and problem-solve customer needs, ensuring frequent communication with Outside Sales members
Positively and professionally address customer needs, requests, and concerns in a timely manner
Process customer calls, quotes, information requests, requests for RMAs, order delays, backorders, and track order status and confirmations in an accurate, efficient, and timely manner
Ability to enter orders for stocked and limited special-order products, and pre-hung standard items
Follow established company pricing guidelines
MO generation
Detail new customer orders prior to handing off to order entry or purchasing, ensuring all required information is provided
A good understanding of the branch’s shop, warehouse, and shipping processes
Follow up and provide feedback regarding customer quotations
Manage open order file daily, ensuring all ship dates are up to date and correct
Encourage a collaborative, team-oriented work environment that supports our Statement of Purpose
Contribute to team growth by sharing knowledge and insights
Be proficient in the knowledge of Alliance’s residential door and millwork products
Work independently with minimal supervision
Communicate effectively and professionally in a fast-paced environment with frequent interruptions
Other duties as directed by the supervisor
Qualification
Required
Must have at least five (5) years of experience working in a customer service role in an office environment
At least three (3) years of experience in the millwork industry, the building industry, or a combination thereof
Ability to work independently and collaboratively within a team-oriented environment
Effectively communicate complex information clearly and concisely, both verbally and in writing
Exceptional attention to detail and accuracy
Demonstrated ability to analyze situations, identify solutions, and implement effective resolutions
Proficiency in learning and using CRM software and other relevant tools
Proven attention to detail, accuracy of work, and commitment to quality
Experience in navigating and operating programs efficiently
Benefits
Medical/Dental/Vision insurance and Health Savings Accounts (HSA's) with employer contributions
Retirement Plan
Paid Holidays
Paid Time Off
Paid Bereavement Leave
Company
ALLIANCE DOOR PRODUCTS
Alliance Door Products is a building materials company that offers door and millwork products.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase