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Lumen Technologies · 13 hours ago

SR IT SYSTEMS ENGINEER - PUB SEC

San Antonio, TX

Full-time

Onsite

Mid, Senior Level

$91K/yr - $122K/yr

7+ years exp

Lumen Technologies is a company focused on connecting people, data, and applications. They are seeking a Senior IT Systems Engineer to provide advanced Tier II support for a nationwide fiber optic transport network and ensure the availability of IP and network management services.

Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Serves as the Network Operations Center (NOC) primary point of contact (POC) for problem escalations, interacting with Network Provisioners or equipment vendors to identify and develop solution to escalated problems

Operates as network technical lead on internet protocol (IP) and network management (NM) activities and serve as the first level of escalation to Tier I NOC personnel on network issues

Troubleshoot, identify, and resolve logical and physical network issues and identify problem trends and systemic issues before Tier III elevation

Each discipline focuses on resolving day-to-day incidents and elevate systemic issues

Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance

Provide technical input to operational documentations and standard operating procedures (SOP) for IP and NM discipline supporting the NOC

Maintain Circuit Layout Records (CLR), network diagrams, IP routing spreadsheet, and other supporting documentations

Provide technical guidance and direction to junior technicians

Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment

Interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems

Assist TTU/MOP for subtending devices and conduct turn-up activities for routing/switching platforms and some optical transport platforms

Administration of network management applications such as SolarWinds for monitoring, Security Technical Implementation Guides (STIG) compliancy checks, and firmware upgrades

Qualification

Network managementIP proficiencySNMPSolarWindsCisco technologiesSecurity+ certificationTechnical guidanceTroubleshootingDocumentationTeam collaboration

Required

Requires a Top Secret/SCI clearance

On-call after hours/on-call support as required

Expected to work in a shift environment in support of 24x7 operations

Up to 15% travel can be expected due to possible deployments to lab facilities and other NOC locations

Able to operate and accomplish technical task with minimum guidance

Proficient knowledge of common network architectures for routing, switching, and security technologies is required

Requires fluent understanding of Layers 1/2/3 inter-dependences and IP proficiency

Simple Network Management Protocol (SNMP) is required

Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required

Preferred

Bachelor's degree or equivalent experience in an Information Technology field

At least 7 years of experience in a network management environment

Demonstrates a high-level of proficiency in IP technical discipline

Expertise in the uses of network management protocols, tools and products, including but not limited to SolarWinds, Cisco Identity Services Engine, Cisco Access Control Server, EIQ SecureVue, Neuralstar

Working knowledge for layer 2, 3, and 4 data networking

JNCIA or CCNA is preferred

Firm knowledge of the HAIPE and other encryption devices (KG-175G/D and KIV-7M)

Some knowledge and experience with optical transport technology is preferred