Odyssey Logistics · 1 day ago
Client Services Manager
Charlotte Metro
Full-time
Onsite
Mid, Senior Level
5+ years expOdyssey Logistics is a global leader in multimodal logistics that prioritizes people and innovation. The Client Services Manager serves as the primary point of contact for clients, ensuring service excellence and continuous improvement while managing project oversight across various phases of client engagement.
ConsultingLogisticsSupply Chain Management
No H1B
Responsibilities
Schedule monthly, quarterly, and annual business/operational reviews with assigned clients
Work with clients and cross-functional teams to identify and implement cost savings and efficiency initiatives
Identify and quantify Odyssey’s value proposition for assigned clients
Document and track to closure new service opportunities and client requested service changes
Work with commercial team to define integration goals, scope of services, and Odyssey commitments
Lead implementation projects from original concept, discovery, future state process to steady state
Work cross-functionally and regionally to standardize, improve processes, services, and reporting
Create, develop and maintain client integration project plans
Ensure implementation and cutover projects are well-defined, with documented business requirements and clear overall objectives
Conduct and participate in all project related review meetings. Manage the coordination schedules, resources, timelines and responsibilities
Meet with project team regularly to review project status, deliverables and deadlines
Provide timely reporting of issues that impact project status
Provide continuous feedback to Project Steering Team with project status, milestones, risks and constraints
Work with Odyssey’s Procurement department to ensure routing and rating data are delivered accurately and on time
Develop and document future state work processes and supporting business rules
Coordinate training activities for clients as it pertains to Odyssey systems and functionality
Document and manage project scope while identifying and avoiding scope creep
Service as the primary point of contact for project
Prepare informal and formal status reports
Monitor and understand clients’ profitability with regard to (where applicable):
FTE’s by department or business unit
Management fees
Overall $ impact to Odyssey
Excessive travel
Identify:
Internal projects that could reduce FTE demand and streamlines Odyssey’s work processes
External projects that could improve work processes or diver cost savings for clients
Qualification
Required
Bachelor's degree. Supply Chain Management degree is a plus
At least 5 years of logistics experience is strongly desired
Prior project management experience is preferred
Ability to interpret commercial contracts is desired
Knowledge of Supply Chain and Transportation industry
Excellent customer service, problem-solving, and report-writing skills
Excellent written and oral communication skills, with proficiency in public speaking and presentations
Strong interpersonal skills and ability to interact and work with staff at all levels
Ability to work independently and in team environments, while being able to promote cooperation and teamwork among staff, peers, superiors and customers
Detail-oriented and highly organized
Ability to prioritize and handle multiple critical projects and tasks simultaneously and reliably in a fast-paced environment and the ability to juggle changing priorities and needs of the client(s)
Ability to take initiative and to follow through on projects
Ability to develop expertise in a variety of concepts, practices and procedures
Relies on experience and judgment to plan and accomplish goals
Able to deal with problems involving variables in standardized situations
Computer Skills: Extremely proficient in Microsoft Project, Excel, PowerPoint, Word, Outlook, Visio
Travel will be necessary to visit operation centers and clients. Must be willing to travel 30% of the time
Benefits
Multiple medical plan options with FSA and HSA offerings
Dental and vision insurance
Company-paid life and disability insurance
401(k) plan with company match
Employee Assistance Program (EAP)
Company health and wellness program
Discounts with preferred vendors
Company
Odyssey Logistics
Odyssey resolves your logistics challenges and offers adaptive multimodal logistics on a global scale.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$168.8MKey Investors
Goldman SachsLogispringTrident Capital
2017-08-30Acquired
2014-09-04Series Unknown· $40M
2014-01-28Series Unknown· $48M
Leadership Team
Raymond Maier
Exec. VP, Chief Administrative Officer, General Counsel & Secretary
Cathy P.
Executive Assistant to Chief Executive Officer
Recent News
Yahoo Finance
2024-12-28
2024-12-28
Company data provided by crunchbase