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Metro One Security · 1 month ago

Talent and Performance Manager

Morristown, NJ

Full-time

Onsite

Entry, Mid Level

$70K/yr - $75K/yr

2+ years exp

Metro One Loss Prevention Services Group is looking for a driven Talent and Performance Manager to support talent acquisition and workforce performance across assigned markets and clients. This hands-on role involves managing full lifecycle recruiting, workforce scheduling, employee engagement, and field performance management, ensuring staffing stability and high performance standards.

Cyber SecurityInformation Technology

Responsibilities

Manage full cycle recruiting for assigned markets, including sourcing, interviewing, hiring, and onboarding

Build and maintain strong applicant pipelines through community partnerships, local colleges, job fairs, referrals, and social media

Partner with field management and workforce scheduling to determine hiring needs and staffing requirements

Support recruiting for new client locations and account expansions

Ensure timely and effective communication with candidates throughout the hiring and onboarding process

Utilize applicant tracking systems to maintain accurate candidate and hiring data

Manage scheduling, roll call, and on-call coverage to ensure adequate staffing levels for assigned clients

Maintain overtime performance standards through effective scheduling and proactive recruiting strategies

Ensure all officers are trained on time and attendance systems and mobile applications

Monitor attendance, addressing lateness, call-outs, and no-call/no-show incidents through corrective action when necessary

Provide immediate response and resolution to payroll discrepancies

Respond promptly to client concerns and ensure corrective actions are taken and documented

Review assignment requests to ensure officers meet company and client standards

Ensure compliance with post orders, uniform standards, licensing, and training requirements

Partner with Human Resources on employee relations, documentation, counseling, and investigations

Maintain consistent communication with clients regarding staffing, performance, and service levels

Qualification

Full lifecycle recruitingWorkforce managementApplicant tracking systemsHRIS systemsAdaptable to changeCommunication skillsCustomer-focusedResults-driven

Required

2–3+ years of experience in recruiting, workforce management, retail management, or field operations

Strong working knowledge of ATS and HRIS systems (UKG/Kronos experience is a plus)

Proven ability to work independently and manage competing priorities

Strong interpersonal, written, and verbal communication skills

Customer-focused, results-driven, and adaptable to change

Willingness to travel

Must successfully complete pre-employment screening and meet all state, county, and municipal requirements

Preferred

Experience with hourly recruiting and high-volume staffing

Bachelor's Degree

Benefits

Weekly Pay

Competitive Benefits including health, dental, and vision

Flexible Schedules

401(k) Program

Career growth within a rapidly expanding organization

Company

Metro One Security

Since 1994, Metro One has grown from a local, guard-based security firm into a nationally recognized leader in retail loss prevention—trusted by 8 of the Top 10 U.S.

Founded in 1984

Staten Island, New York, USA

5001-10000 employees