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Airbus US Space & Defense, Inc. · 3 weeks ago

IT Systems Support Analyst

Merritt Island, FL

Contract

Hybrid

Mid Level

3+ years exp

Airbus U.S. Space & Defense, Inc. offers advanced solutions for U.S. defense and security needs. The IT Systems Support Analyst will provide world-class support to end users, focusing on technical support, device management, and inventory management.

InfrastructureMilitarySpace Travel

No H1B

U.S. Citizen Only

Responsibilities

Identify and diagnose user issues related to hardware, software, network connectivity, and peripherals

Assist users with installing, configuring, and troubleshooting common applications (e.g., Office suite, email client, antivirus, MFA, collaboration tools)

Provide support via phone, email, remote access tools, and in-person troubleshooting when necessary

Document all support incidents, track resolutions, and escalate complex issues to senior technicians or IT specialists

Provide setup and technical assistance for presentations, meetings, and classrooms, ensuring proper functionality of projectors, sound systems, and video conferencing tools

Assist users with password resets and account lockouts, maintaining a secure password reset process

Investigate and resolve basic Active Directory-related issues, such as authentication problems or access errors

Effectively communicate with senior IT staff regarding Active Directory issues that require further expertise

Windows Device Management:

Configure new employee devices with necessary software, accounts, and security settings

Maintain and deploy standardized system images for consistent configuration across devices

Keep device drivers updated to ensure optimal performance and security

Apply critical Windows updates and security patches in a timely manner

Perform basic hardware troubleshooting and diagnostics. Replace defective components like HDDs, RAM, and keyboards

Troubleshoot printing issues, such as paper jams, connectivity problems, and driver conflicts

Maintain an inventory of network printers and toner cartridges

Maintain accurate records of all IT hardware and peripherals

Track device lifecycles and schedule replacements

Coordinate secure data wiping and proper disposal of retired hardware

Implement eco-friendly recycling practices for obsolete equipment

Qualification

Active DirectoryWindows device managementOffice 365 AdministrationScripting PowerShellScripting PythonNetwork printer managementCustomer serviceAnalytical skillsProblem-solvingDocumentation skills

Required

Bachelor's degree in Computer Science from an accredited college/university or equivalent experience

3 - 5 years of desktop support experience in a business or corporate environment

Knowledge of Office 365 Administration, scripting (e.g., PowerShell, Python), Active Directory, Windows device setups, troubleshooting, and hardware replacements

Experience with network printers

Excellent customer service and communication skills

Ability to work independently and as part of a team

Strong problem-solving and analytical skills

Demonstrates a customer orientation; strength in analytical, math, and reasoning skills

Competent in the latest Windows and Microsoft Office suite of products

Demonstrated ability to prepare and maintain documentation

Demonstrated ability to provide advanced desktop hardware and software support

Understanding of HTTP, TCP/IP, and related protocols