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Boston Children's Hospital · 1 month ago

Epic Analyst II (OpTime)

Boston

Full-time

Hybrid

Mid Level

$79K/yr - $126K/yr

3+ years exp

Boston Children's Hospital is seeking an experienced Epic Analyst II to support assigned Epic applications and end users. The role involves resolving moderately complex issues, engaging with end users to understand their needs, and participating in the configuration and implementation of solutions.

Health CareHospitalMedical

Responsibilities

Serves as a team resource with developing expertise in assigned operations, the supported Epic applications, and their relationships with other Epic products

Begins to specialize in a specific area of a broader process

Applies understanding of operations, Epic systems, and historical configurations to resolve moderately complex problems with potential downstream impacts

Solutions may involve data elements, rules, templates, and standard logic

Engages end users to understand business needs related to workflows, data, and system functionality

Clarifies and confirms request scope with stakeholders

Conducts operational and technical analysis to inform solution design

Participates in ticket analysis to troubleshoot issues and identify opportunities for enhancements, system modifications, or project work

Independently performs moderately complex Epic configuration in accordance with departmental standards

Modifies rules with multiple variables, templates, and properties, and applies straightforward custom logic as needed

Coordinates implementation of solutions impacting the supported application, vendors, end users, and technical teams

Researches and evaluates Epic and vendor functionality related to assigned applications

Participates in Epic upgrades by reviewing release notes, outlining required build and testing, updating test scripts, supporting testing activities, and assisting with go-live readiness

Performs routine system maintenance, including interface monitoring and standard industry updates

Communicates effectively with super users, operational leaders, and managers regarding supported applications and workflows

Explains moderately complex issues and contributes to solution recommendations

Obtains and incorporates feedback from super users and managers to improve system performance and user experience

May provide targeted training or knowledge sharing to end-user groups

Guides less experienced team members in build, testing, and basic troubleshooting activities

Participates in professional development activities, internal forums, and knowledge-sharing initiatives

May attend or present at external Epic-related forums

Qualification

Epic applications supportEpic configurationOperational analysisEpic certification OpTimeLean Six Sigma Yellow BeltTraining end usersCommunication skills