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Empire Cat · 3 weeks ago

Product Support Data Analyst

Mesa, AZ, USA

Full-time

Onsite

Entry, Mid Level

$59K/yr - $100K/yr

2+ years exp

Empire Cat is a company focused on providing high-quality support and services. They are seeking a Product Support Data Analyst who will be responsible for collecting, organizing, and analyzing data to support the operational team's business objectives, ensuring data integrity and assisting with reporting tools.

Construction

Growth Opportunities

Responsibilities

Research, extract, verify, and produce data relating to Empire’s assigned operational team and external clients

Maintain dashboards, and reports for assigned operational team, which can include validating data accuracy and integrity

Assist in the Development and maintain analysis tools and dashboards for use by the operational team

Provide support for basic Ad-hoc data requests from various departments

Use statistical techniques to analyze data and identify trends and patterns

Create visual representations of data to support presentations and reports

Cooperate with personnel in other work centers to build high levels of cross-departmental teamwork and support

Comply with all company policies, procedures, and standards. Work safely at all times and adhere to all applicable safety policies

Achieve a high level of client satisfaction

Provide basic technical support as needed to assigned personnel and support resources

Train users and ensure data entry and processes are operationally consistent for reliable data retrieval

Perform other related duties as may be required

Work within and promote corporate values

Qualification

SQLData VisualizationStatistical AnalysisExcelMS Office SuiteClient ServiceVerbal CommunicationWritten CommunicationDetail Oriented

Required

Experience with data analysis tools and techniques, such as SQL and Excel

Must be detail oriented

Must have general business acumen that provides the ability to analyze and solve complex business issues

Must have or be able to gain an understanding of Empire's various business systems and how to extract data and information

Must have excellent verbal and written communication skills and the ability to multi-task effectively with minimal supervision

Must be a self-motivated, self-starter, work well in groups and demonstrate excellent client service

Must have acceptable attendance to meet all company standards and requirements

Must be able to communicate (speak, read, comprehend, write) in English

Preferred

Degree in Business Data Analytics, Engineering, Economics, or Mathematics preferred but not required

Minimum of two years' experience in Empire business systems preferred

Intermediate user of MS Office Suite

Experience in Caterpillar and/or Dealer Parts Operations is a plus

Company

Empire Cat

MORE THAN GREAT MACHINES® Empire Southwest is a top authorized Caterpillar® dealer for heavy equipment and power generation throughout Arizona, Nevada, and Southeastern California.

Founded in 1950

Arizona, Sonora, MEX

1001-5000 employees