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RealManage · 9 hours ago

Onsite Front Desk - Part Time Weekend Overnight (530 East Central Condo)

Orlando, FL

Part-time

Onsite

New Grad, Entry Level

RealManage is a company that specializes in the management of community associations with onsite staff. The role involves managing the front desk and common areas, greeting residents and guests, and ensuring building access policies are followed while providing excellent customer service.

Real Estate

Responsibilities

Manage the reception front desk, lobby area, community room and common areas in the immediate adjacent areas to the reception desk

Greet resident/guest/vendor professionally, by standing and acknowledging them

Professionally respond to incoming telephone calls from residents.guests, contractors and the general public

Routinely familiarize themselves with building rules, policies & procedures

Follow current Access Policy, ensuring all visitors to include resident guests and contractors, have been authorized to enter the building

Enforce and control building access policies and procedures

Monitor for non-compliance with association policies

Encourage a sense of community and assist residents as needed, following the protocols above, regarding leaving the service desk unattended

Direct residents and visiting guests to the management office during business hours to guide them on building rules and conduct

Assist residents and contractors in scheduling and utilizing the service elevator for maintenance, repairs, and move-in/out

Respond to resident complaints and/or concerns. When appropriate, refer issues to the General Manager or maintenance staff

At the end of each shift, the Concierge should provide a brief summary of events to the incoming Concierge and an update on building issues

Write detailed incident reports of significant events or activities, following policy and procedure

Review and respond to community email inbox messages with template responses or assign email messages to other departments for review and action

Have a strong working knowledge of the association's emergency plan and execute the plan in the event of an emergency

Provide shift coverage as needed to cover for concierge staff call outs or absences

Maintain a daily log of events

Maintain a clean work area

Perform other duties as assigned by the General Manager

Qualification

Customer serviceIncident reportingCommunication skillsTeamworkProblem-solving

Required

Manage the reception front desk, lobby area, community room and common areas in the immediate adjacent areas to the reception desk

Greet resident/guest/vendor professionally, by standing and acknowledging them

Professionally respond to incoming telephone calls from residents, guests, contractors and the general public