Apply on Employer Site

American Credit Acceptance · 1 month ago

Director, Unified Communications and Network Services

Spartanburg, SC

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

American Credit Acceptance is seeking a Director of Unified Communications & Network Services to provide strategic leadership and operational management of the organization’s network infrastructure and unified communications. This role involves overseeing both in-house and outsourced teams to ensure the reliability, security, and scalability of network and communication systems while driving operational excellence and innovation.

FinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Lead the design, implementation, and maintenance of network infrastructure (LAN, WAN, VPN, wireless)

Oversee network security appliances and services, including firewalls and load balancers

Monitor network performance, ensuring high availability, reliability, and security, leveraging AI NetOps and AI-augmented observability and monitoring solutions either in-house or through a 3rd party

Develop and enforce network policies, procedures, standards

Ensure a seamless transition from on-premises contact center infrastructure to a cloud-based solution, guaranteeing the service quality of our current VDI architecture to assure service quality, high availability, and robust disaster recovery

Direct the strategy, deployment, and management of cloud-based call center telephony platforms (e.g., Nice, Genesys, TalkDesk, Five9, etc)

Oversee corporate telecommunications solutions, including unified communications, SIP trunking, and mobile device management

Ensure seamless integration between telephony platforms and network infrastructure

Manage vendor relationships, contracts, performance, and service level management for telephony and telecommunications service providers

Monitor system performance, uptime, and call quality; implement enhancements and troubleshoot issues

Lead and oversee the RFP process to identify and select the most suitable SASE solution and implementation partner aligned with organizational needs

Lead the design, deployment, and management of cloud networking solutions, including hybrid and multi-cloud environments

Architect and implement SASE frameworks to unify network and security services, enabling secure access for users, devices, and applications regardless of location

Collaborate with cybersecurity teams to ensure SASE solutions meet organizational security and compliance requirements

Evaluate and integrate emerging cloud networking technologies to enhance connectivity, security, and scalability

Direct the strategy, deployment, and management of cloud services as it relates to the network or communications platforms (AWS, Azure, etc.)

Ensure secure and efficient cloud operations, including telephony and network integrations

Implement cloud security, compliance controls, cost optimization, and performance tuning

Provide strategic direction, mentorship, and guidance to network engineers, telephony specialists, cloud administrators, and near-shore resources

Cultivate a high-performance culture by setting clear objectives and expectations

Identify skill gaps and proactively plan for succession and resource needs

Promote transparency, open communication, and continuous improvement

Demonstrated ability to evaluate and determine the optimal organizational structure, processes, and technologies that best align with the company’s goals for service quality, security, and cost-efficiency

Ability to lead and deliver operational excellence and adhere with ACA’s guiding principles and discipline of execution

Plan, manage, and execute infrastructure, unified communications, and cloud networking projects, ensuring alignment with business goals and timely delivery

Collaborate with cross-functional teams to implement new technologies and solutions

Oversee budgeting, resource allocation, and timeline management for IT initiatives

Engaging diverse stakeholders, accurately capturing their requirements, and translating them into actionable strategies

Negotiate effectively, course-correct strategies when needed, and make sound decisions that align with timely organizational demands

Ensure all infrastructure, unified communications, and cloud networking components adhere to security policies, regulatory requirements, and industry standards

Strong experience in firewalls, content filters, network access control, Intrusion Detection and Prevention systems, and other security controls

Work closely with cybersecurity teams to implement and maintain robust security controls

Oversee the implementation of firewall, SASE, and telephony security policies

Successfully lead and manage both in-sourced and outsourced teams to achieve strategic objectives

Effectively solving business problems with technology solutions

Achieving and maintaining high system uptime and stability

Delivering projects on time and within budget

Managing costs and optimizing resource allocation

Developing, tracking, and maintaining team performance metrics for ACA associates and near-shore resources

Qualification

Unified Communications ManagementCloud Networking SolutionsNetwork Security ManagementSASE ImplementationProject ManagementCisco TechnologiesCloud Platforms AWSCloud Platforms AzureTelephony SystemsITIL v4Communication SkillsInterpersonal SkillsOrganizational SkillsTeam LeadershipMentorship

Required

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)

Minimum of 10 years of experience in IT infrastructure, unified communications, and cloud networking management, including 5 years in a leadership role

Proven experience managing cloud-based call center telephony platforms, corporate telecommunications solutions, and cloud networking environments

Demonstrated expertise in SASE implementation and architecture

Strong process know-how on IT Service Management practices such as ITIL v4

Expertise in Cisco technologies, network security, cloud platforms (AWS, Azure), and telephony systems

Experience with performance management tools (e.g., SolarWinds, LogicMonitor, DataDog, etc), ticket tracking/documentation systems (e.g., JIRA, Confluence)

Strong project management skills, with experience leading complex IT, unified communications, and cloud networking initiatives

In-depth knowledge of disaster recovery, business continuity, and compliance standards

Exceptional communication, interpersonal, and organizational skills

Preferred

Relevant certifications (e.g., CCNA, CCNP, CCIE, AWS, Genesys, Five9, Palo Alto Networks, SASE-related certifications)

Experience with automation tools and scripting languages (e.g., Ansible, Python, PowerShell)

Familiarity with emerging technologies and trends in IT infrastructure, unified communications, cloud networking, and SASE

Extensive experience with security control systems, including firewalls, content management systems, network access control (NAC), intrusion detection/prevention systems (IDS/IPS), and other security systems on-edge and in the cloud

Company

American Credit Acceptance

Glassdoor3.3

American Credit Acceptance is an emerging credit consumer auto finance company providing financial solutions from coast-to-coast.

Founded in 2007

Spartanburg, South Carolina, USA

1001-5000 employees

http://www.americancreditacceptance.com/

H1B Sponsorship

American Credit Acceptance has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (24)

2024 (21)

2023 (20)

2022 (23)

2021 (108)

2020 (24)