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Grainger · 2 days ago

Customer Service Representative - Janesville, WI

Janesville, WI

Full-time

Hybrid

Entry Level

$18.25/hr - $18.25/hr

1+ years exp

Grainger is a leading broad line distributor serving millions of customers worldwide with innovative technology and deep customer relationships. They are seeking full-time, inbound Customer Service Representatives to deliver quality customer service and assist customers with various inquiries in a fast-paced environment.

HospitalityIndustrialManufacturingOffice SuppliesSupply Chain Management

Comp. & Benefits

Responsibilities

Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency

Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries

Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns

Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions

Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity

Maintain attention to detail while managing complex or time-sensitive customer issues

Communicate clearly via phone and written messages

Qualification

Customer service experienceTechnical agilityCritical thinkingMicrosoft Office SuiteCRM systemsContinuous improvement mindsetEffective communicationConfident decision-makingAttention to detail

Required

High School diploma or equivalent

Minimum 1 year of customer service experience. High-volume inbound call center experience preferred but not required

A passion for delivering exceptional customer service and creating a positive experience for every customer

Ability to thrive in a fast-paced, dynamic environment

Ability to problem solve and make decisions with attention to detail

A continuous improvement mindset, open to coaching and receiving feedback

Proven ability to learn new technology and software quickly

Comfortable navigating multiple programs and screens simultaneously

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

For hybrid/remote work: A secure, quiet workspace

For hybrid/remote work: High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms

Preferred

High-volume inbound call center experience

Experience with Customer Relationship Management (CRM) systems and SAP a plus

Benefits

Medical, dental, vision, and life insurance coverage starts on day one of employment.

Access to up to 50% of your paycheck based on hours worked before payday.

18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.

6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.

Employee discounts, parental leave, and other benefits.

Safety shoes provided (where applicable).

Company

Grainger

Glassdoor4.1

As a leading business-to-business organization, more than 4.5 million customers worldwide rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.

Founded in 1927

Savannah, Georgia, USA

10001+ employees