Ultimate Staffing ยท 1 day ago
Office Assistant / Customer Service Representative - Start ASAP!
Twin Cities Area
Full-time
Onsite
New Grad, Entry Level
$21/hr - $22/hrUltimate Staffing is located in the North Loop area, and they are seeking an Office Assistant / Customer Service Representative to deliver exceptional service and ensure smooth online shopping experiences for their customers. The role involves managing customer inquiries, processing orders, and collaborating with the team to enhance customer satisfaction.
EmploymentHuman ResourcesManufacturingStaffing Agency
Hiring Manager
Andrea Gibbons
Responsibilities
Manage customer inquiries (email, chat, and phone) related to orders, products, and website navigation
Process and track orders, communicate with carriers, and ensure timely delivery
Handle returns and refunds, issue shipping labels, and maintain accurate records
Use multiple CRM and e-commerce systems to document interactions and solutions
Collaborate with the team to identify trends, improve processes, and enhance customer satisfaction
Qualification
Required
In-office B2C or B2B customer service experience
Strong problem-solving skills
Ability to work independently and in a team
Comfortable learning and sharing product knowledge
Preferred
E-commerce experience
Benefits
Medical
Dental
Vision
Parking is paid for by employer.
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase