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Etro · 3 weeks ago

Director of Client Experience & Wholesale Women’s Department Store Sales

New York,NY,US

Full-time

Hybrid

Director/Executive

$150K/yr - $170K/yr

10+ years exp

ETRO is a fashion house that has defined Italian style around the world since 1968. The Director of Client Experience and Wholesale Women’s Department Store Sales will manage customer experience and branding activities, driving sales and fostering loyalty across women’s department stores.

ApparelE-CommerceFashionSales

Responsibilities

Creates and maintains an environment of trust and collaboration by encouraging team members to share feedback and make recommendations for improvement

Resolves conflicts as soon as they arise, finding common ground and settling disputes fairly and with minimal disruption

Structures messages in a clear logical manner using the most appropriate communication medium

Responsible for the performance and career development of direct reports

Actively recruits and hires quality talent to add to DSA team, planning for and creating talent bench at store level

Trains and develops quality talent

Evaluates and calibrates performance fairly and provides feedback with consistent follow-up

Assures that rewards are tied to objectives and requirements

Promotes a positive environment of achievement, recognition, and celebration

Serves as a role model by establishing and adhering to high ethical standards

Leads team in appropriately enforcing policies and procedures, ensuring understanding from all associates

Speaks with truth and candor, modeling how to challenge the status quo appropriately

Empowers and coaches team to take ownership of internal and external customer problems and resolve them quickly

Creates a gracious and welcoming environment for internal and external customers as well as other partners

Stays informed of business drivers, industry trends, and competitors, applying knowledge to identify and pursue new opportunities

Establishes well-thought-out plans and manages execution of plans, anticipating and adjusting for risks and roadblocks

Tracks progress against departmental strategies to execute properly and successfully

Proactively shares information, best practices, and new ideas with team to improve business and performance

Demonstrates strong decision-making skills (e.g., problem definition, data analysis, hypothesis testing, asking for input)

Uses critical thinking skills to analyze problems and to recommend viable solutions

Personally champions change initiatives, explaining benefits and challenges of change to team and others impacted

Continuously builds skills and knowledge through training, coaching, and career experiences

Demonstrates a working knowledge and appreciation of the ETRO business and the fashion industry

Conveys energy and enthusiasm for ETRO and personal work

Adapts personal approach in response to diverse situations and people

Responds to unexpected changes in work environment with creativity and resilience

Establishes and upholds high personal standards for individual work and environment

Maintains a customer-centric mentality versus a solely store-centric one

Qualification

Client relationship managementWholesale market experienceProject managementAnalytical skillsFinancial acumenProduct sensibilityFashion industryCommunication skillsUS retailersMicrosoft Office SuiteSKYPADNu-ORDERFashion GPSCritical thinkingProblem-solvingSelf-starterOrganizational skills