Datadog · 2 hours ago
Senior Technical Program Manager, Knowledge Systems
United States
Full-time
Remote
Senior Level
$134K/yr - $197K/yr
5+ years expDatadog is a global SaaS business on a mission to enable digital transformation and cloud migration. They are seeking a Senior Technical Program Manager to lead their Knowledge Systems program, enhancing information capture and accessibility to support customer experience and continuous growth.
AnalyticsCloud ComputingCloud Data ServicesCloud InfrastructureData ManagementDevOpsProductivity ToolsSaaS
Responsibilities
Own and maintain the roadmap for Knowledge Systems across the TS Organization
Oversee the creation and implementation of systems and processes for knowledge creation, capture, dissemination, and continuous updates
Work with stakeholders to support a dynamic everboarding process for ongoing learning and enabling of Technical Solutions to new product updates
Establish and oversee policies for content creation, updates, and archiving to ensure the knowledge base remains accurate, relevant, and comprehensive
Work closely with technical support teams, technical writers, product teams, and subject matter experts across the organization
Leverage AI to automate knowledge management processes wherever possible, ideally curating our extensive knowledge-base as it’s being used
Drive the adoption of knowledge management practices across the organization, advocating for a culture where information sharing is valued and recognized. Engage senior stakeholders to support this shift and provide necessary resources
Continuously assess the effectiveness of KM initiatives using defined metrics, soliciting feedback from users to refine approaches and technologies. Implement a feedback loop that integrates user insights into ongoing KM and AI enhancements
Ensure progress toward goals by communicating status, relevant updates, risks, and impact across teams & projects, adapting communications for different levels
Qualification
Required
Over 5 years of experience leading complex, cross-functional, portfolio-based programs in a SaaS or technical space
Experience with support, sales, or professional services teams is a plus
Skilled at using quantitative and qualitative data to guide decisions, measure effectiveness, and iterate
Ability to convey complex ideas concisely to diverse audiences, including technical specialists, product leads, and senior executives
Proven ability to build strong partnerships and influence without direct authority to align teams on shared goals
Thrive in dynamic environments, continuously seeking to improve processes and learn new technologies
Proven management of scope, schedule, and cost, with strengths in project scoping, timeline management, resource planning, and risk management
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent industry experience
Preferred
PMP, Agile training, or equivalent certification
Experience with Knowledge Management Systems (KMS) and frameworks like Knowledge Lifecycle Management (KLM)
Benefits
Generous and competitive benefits package
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Best in breed onboarding
Internal mentor and buddy program cross-departmentally
Friendly and inclusive workplace culture
Healthcare
Dental
Parental planning
Mental health benefits
A 401(k) plan and match
Paid time off
Fitness reimbursements
A discounted employee stock purchase plan
Company
Datadog
Datadog is an observability and security platform that offers infrastructure, applications, software development, and monitoring services.
1001-5000 employees
H1B Sponsorship
Datadog has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (123)
2024 (66)
2023 (45)
2022 (53)
2021 (31)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.02BKey Investors
ICONIQ GrowthIndex VenturesOpenView
2024-12-09Post Ipo Debt· $870M
2020-05-28Post Ipo Debt
2019-09-19IPO
Leadership Team
Olivier Pomel
Co-founder, CEO
Alexis Le-Quoc
Co-founder & CTO
Recent News
2025-12-18
Company data provided by crunchbase