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Leica Biosystems · 2 weeks ago

Sr. Business Analyst - Service Data & AI Enablement

Deer Park, IL

Full-time

Hybrid

Senior Level

$92K/yr - $120K/yr

5+ years exp

Leica Biosystems is a global leader in cancer diagnostics, committed to innovating for tangible impact in life sciences and biotechnology. The Sr. Business Analyst - Service Data & AI Enablement will bridge operational and technical expertise to drive excellence in a global service organization through data, analytics, and AI, partnering with various service functions to identify performance improvement opportunities and translate business needs into scalable solutions.

BiotechnologyMedical DeviceTherapeutics

H1B Sponsor Likely

Responsibilities

Perform deep analysis across various service functions (Field Service, Technical Support, Coordination, Logistics, Commercial Service, etc.) to help teams gain insights into what is happening in their respective areas and propose improvements to processes and performance

Engage in both adhoc analysis for rapid insight and experimentation, as well as gathering business-specified requirements for data & AI products that can further enable the service organization

Liaison across Service Business, Analytics/BI, Data Engineering, and IT teams. Translate complex business requirements into clear specifications and collaborate on the design, prioritization, implementation, and evolution of reporting, automation and AI tools

Lead cross-functional problem-solving sessions to address service challenges using data-driven approaches

Support process mapping and improvement initiatives across service workflows and systems

Qualification

Data analysisPower BIService operationsLean Six SigmaSAPSalesForceMicrosoft AzureAI/ML exposureDatabase/SQLPythonSoft skills

Required

Bachelor's degree in Business, Engineering, Information Systems, or a related field

Minimum 5 years of experience in service operations, data & analytics, or as a business analysis, preferably working with global commercial or technical service teams

Strong understanding of service business operations and experience in working with data in key areas such as field service performance, customer downtime, remote technical support, service territory & capacity planning, inventory & demo management, logistics & shipping, and service contract sales

Demonstrated proficiency in data analysis and visualization, with at least 2 years of experience in Power BI or a similar business intelligence tool

Experience with Lean, Six Sigma, Danaher Business System or other process improvement frameworks

Preferred

3+ years of demonstrated track record utilizing continuous improvement methodologies to drive positive business results

Experience with key enterprise platforms such as SAP, SalesForce, Microsoft Azure or similar systems

Exposure to AI/ML applications in service operations or analytics

Advanced Power BI and Database/SQL skills; Familiarity with Python or similar programming language

Experience in the medical device, healthcare technology, or regulated industries

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

Leica Biosystems

Glassdoor3.1

Leica Biosystems develops laboratory workflow solutions for anatomic pathology involved in the advancement of cancer diagnostics. It is a sub-organization of Danaher.

Founded in 1989

Nußloch, Baden-Wurttemberg, DEU

1001-5000 employees

http://www.leicabiosystems.com/

H1B Sponsorship

Leica Biosystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (3)

2023 (1)

2022 (7)

2021 (3)

2020 (1)