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Great American Insurance Group · 3 weeks ago

Pacific Region Claim Operations Supervisor

United States

Full-time

Remote

Mid, Senior Level

$67K/yr - $76K/yr

5+ years exp

Great American Insurance Group is a leader in the insurance industry, seeking a Pacific Region Claim Operations Supervisor to support and lead their Claim Operations department. The role involves managing daily activities and procedures, ensuring team performance, and providing training and support to associates.

FinanceFinancial ServicesInsurance

Work & Life Balance

Responsibilities

Manages the daily activities, procedures, and financial transactions of the California Claim Operations Team:

Assigns, coordinates, and reviews the work activities of associates

Monitors and controls team quality, productivity and workflow using management controls and reports

Makes recommendations to senior leadership based on observations

Enforces policies and procedures to ensure the team successfully supports all internal and external business partners

Conducts audits and assesses associate work product as appropriate

Proactively and consistently provides team status reports to senior leadership

Effectively onboards new team members; collaborates closely with associates to ensure success

Ensures employees have adequate training and are utilizing the most current department policies and procedures

Builds high-level system knowledge to instruct associates on processing workflows and automated systems to include Microsoft Office, ClaimConnect, ClaimCenter, OpsNow, Maven, DocEx, Cognos, and others as necessary

Facilitates implementation of company programs and procedures related to claim operations, encouraging and motivating through change management processes

Ensures the team meets performance targets; identifies lower performing associates and offers additional support or training

Manages associate work schedules to ensure business continuity and team coverage

Meets regularly with team members to discuss results, challenges, opportunities for improvement, productivity, and to obtain general feedback

Monitors shared mailboxes for volume, productivity, completion, and accuracy

Evaluates direct reports regarding talent selection, development, and performance management

Reviews and analyzes reports for productivity and capacity results; identifies actionable systemic issues or trends; amends data as needed

Projects positive image of the organization to team members, as well as internal and external business partners

Demonstrates an elevated level of emotional intelligence and superior diplomacy skills; interacts positively and effectively with business partners to share or convey information in response to issues, inquiries, and escalations

Escalates issues to senior leadership as needed

Demonstrates excellent verbal and written communication skills

Communicates and explains new policies, procedures, or directives to associates; providing 1:1 training as needed

Conducts timely, constructive performance evaluations. Ensures that the team meets performance targets

Ensures the team complies with company and regulatory guidelines

Self-motivated; under limited supervision works proficiently, productively, and remains timely

Maintains a professional demeanor in all situations

Performs other duties as assigned

May lead special projects

Qualification

California workers compensationTeam managementCalifornia benefit noticesCommunicationEmotional intelligenceSelf-motivated

Required

High school diploma required

A minimum of 5 years of California workers compensation operations or claims experience is required, including at least 2 years of team management experience

Knowledge of or experience completing California benefit notices and mandatory forms is required

Must reside within the Pacific Time Zone required

Excellent communication skills in both written and verbal form is required

Must be able to work with accuracy and speed with a variety of internal and external contacts

Must be self-motivated as this is a work-from-home position

Preferred

Associate degree preferred

Benefits

Medical, dental, and vision plans starting on day one

PTO

Paid holidays

Commuter benefits

Employee stock purchase plan

Education reimbursement

Paid parental leave/adoption assistance

401(k) plan with company match

Company

Great American Insurance Group

Glassdoor4.0

Great American Insurance Group is an insurance company that specializes in in property and casualty insurance. It is a sub-organization of American Financial Group.

Founded in 1872

Cincinnati, Ohio, USA

5001-10000 employees