IXL Learning · 2 hours ago
Key Account Manager
Raleigh, NC
Full-time
Hybrid
Senior Level
5+ years expIXL Learning is a leading EdTech company that develops personalized learning products used by millions globally. The Key Account Manager will be responsible for managing key client relationships, ensuring customer success, and driving product adoption through effective communication and project management.
ArtEducationLanguage Learning
Responsibilities
Develop a keen understanding of client needs in order to provide a best in class customer experience and maximize product and service adoption, usage and engagement
Own the day-to-day program management activities with approximately 30-50 key clients and coordinate tactical projects to completion across internal groups
Identify, manage, and resolve client issues via collaboration with internal teams to ensure expedient and appropriate resolutions
Work with field sales to develop and manage targeted campaigns to upsell and expand our business relationships and accounts
Work closely with the IXL Professional Learning Group to understand customer needs and professional development needs
Track and report on performance, analyze account data and usage; regularly present and share results, impact and tactical insights and propose next actions to reach client’s goals
Understand all facets of the IXL products as well as any other IXL K-12 family of brands programs the clients are using - demonstrating both technical and operational expertise
Curiously learn and develop true alignment with internal IXL Learning systems and processes
Effectively communicate new product enhancements and benefits to client
Qualification
Required
BA/BS Degree required
5+ years in account management/customer service
MS Office, Google Suite computer skills
Proven organizational skills, attention to detail, and time management to succeed in a high volume, deadline driven environment
Ability to work independently and to be self motivated to achieve goals
Strong speaking, presentation and written communication skills a must
Comfortable with technology and passionate about bringing technology into the classroom
Preferred
Project management experience is a plus
Experience in education from a practitioner perspective preferred
Experience in educational technology preferred
Salesforce experience a plus
Company
IXL Learning
At IXL Learning, we are passionate about improving learning for all.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-06-03IPO
Leadership Team
Paul Mishkin
CEO
Alicia Laskowski, PHR, SHRM-CP
HR Partner
Recent News
2025-11-14
2025-05-17
Company data provided by crunchbase