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Ace Hardware Corporation · 1 month ago

WLA Assistant Manager, Merchandising

Augusta, KS

Full-time

Onsite

Mid Level

$18/hr - $18/hr

Ace Retail Holdings, the division of Ace Hardware Corporation, operates over 220 neighborhood stores across the United States. The Assistant Manager, Merchandising will manage overall store operations while ensuring excellent customer service and effective inventory management.

HardwareRetailService Industry

Responsibilities

Provide positive representation of Westlake Ace Hardware

Proactively assist customers in solving problems

Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store

Provide a friendly, outgoing demeanor; work well with customers as well as associates

Ensure all calls and pages are answered promptly, courteously and effectively

Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration

Possess excellent product knowledge and knowledge of store layout and location of products

Ensure a positive, professional and safe work environment for all associates

Supervise the “general operations” of the entire store

Responsible for opening and closing the store

Assist with the implementation of Store Support Center programs

Implement new Standard Operating Procedures into store execution

Ensure successful Loss Prevention, Safety and Internal Audits

Work with General Manager and Assistant Manager – Operations on all aspects of running the store

Participate in weekly management staff meetings

Communicate issues to the appropriate Store Support Center department with General Manager approval

Assist with special projects within the district as set forth by the District Manager

Oversee and assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas

Assist with oversight of cashiering function in store operations

Assist to ensure that weekly price changes and label updates are completed timely and accurately

Oversee all cashiering functions including training, maintenance, audits, and reports

Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment)

Visit competition to be familiar with what they are doing

Perform all other duties as assigned

Ensure forklift operations and receiving is completed in a safe and efficient way

Oversee receiving, checking in and stocking of merchandise for the store is being done completely

Responsible for maintenance of back stock levels

Oversee and ensure that cycle counts and negative on hand reports are completed timely and accurately

Oversee and ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures

Manage ordering and maintaining desirable product inventory levels to ensure store profitability

Oversee merchandise resets throughout the store

Oversee all signage is current in the store

Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising

Assist in training of all associates

Actively recruit and promote the advancement of Westlake associates

Assist in hiring, training, scheduling, reviewing, rewarding and coaching Sales Associates and Department Specialists with the approval of the General Manager

Manage all aspects of store operations in the absence of the General Manager

Lead by example; be approachable by all associates and customers

Participate in store meetings

Communicate any merchandising, cost control or sales idea to the General Manager for follow up

Prepare and challenge yourself for future advancement

Qualification

Retail managementCustomer serviceInventory managementMerchandisingForklift operationsTraining associatesLoss preventionCommunicationTeamworkProblem-solving

Required

High School or GED equivalent

Previous retail management experience preferred

Hardware experience preferred

Standing, walking, lifting (up to 25lbs) and climbing

Company

Ace Hardware Corporation

Glassdoor3.7

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.

Founded in 1924