Omron Automation ยท 4 weeks ago
Senior Robotics Quality Engineer
Iowa City, IA
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $140K/yr
10+ years expOmron Automation is a global leading provider of intelligent vision-guided robotics systems and services. They are seeking a highly skilled Senior Robotics Quality Engineer to work closely with various teams to identify quality-related issues and ensure customer satisfaction with robotic systems.
Artificial Intelligence (AI)Information TechnologySoftwareSoftware Engineering
Responsibilities
Field Quality & Reliability Management
Oversee robot performance in the field, ensuring reliability and uptime meet expectations
Monitor failure trends, root cause analysis (RCA), and corrective actions (CAPA) for recurring issues
Develop and track key quality metrics (MTBF, MTTR, defect rates, etc.) to improve system performance
Lead failure mode and effects analysis (FMEA) for robotic components and systems
Warranty & Claims Management
Manage robotic warranty policies, claims, and service contracts to support customers and partners
Work closely with Robotics Applications Engineering and manufacturing teams to investigate warranty claims and ensure rapid resolution
Develop cost-reduction strategies for warranty claims by improving design, manufacturing, or service processes
Customer Service & Support
Act as a technical liaison between customers, engineering, and manufacturing teams to address field concerns
Provide on-site troubleshooting, diagnostics, and hands-on support for robotic systems
Establish customer feedback loops to drive product improvements and enhance the user experience
Train field service teams and end-users on best practices, maintenance, and troubleshooting
Manufacturing & Supplier Quality Assurance
Collaborate with manufacturing and suppliers to ensure quality control in production
Perform process audits, inspections, and quality assurance tests at manufacturing sites
Work with suppliers to improve component quality, reduce defects, and enhance supply chain reliability
Root Cause Analysis & Continuous Improvement
Lead 8D problem-solving processes, Six Sigma, or Lean methodologies to drive continuous improvement
Implement corrective and preventive actions (CAPA) to resolve recurring field issues
Work with engineering and R&D teams to refine product design based on field data
Compliance & Safety Standards
Ensure robotic systems comply with ISO 9001, ISO 10218, ANSI/RIA R15.06, OSHA, and other industry standards
Conduct safety audits and risk assessments to improve reliability and reduce warranty risks
Documentation & Reporting
Maintain detailed failure reports, warranty logs, and service records for internal and external stakeholders
Develop customer-facing service bulletins and internal quality improvement documentation
Present quality and reliability reports to leadership, making data-driven recommendations for improvement
Cross-Functional Collaboration & Leadership
Work closely with engineering, production, and service teams to drive quality initiatives
Lead customer issue resolution meetings, ensuring alignment across all departments
Develop and implement strategies to enhance field service efficiency and responsiveness
Share QA Issues and Tracking with other Global QA Field Managers and push design team to design future models based on this data and ultimately the Voice of the Customer
Qualification
Required
Bachelor's degree in engineering or a related technical field
10+ years of experience in field quality with deep technical expertise in problem solving
Proven experience in quality engineering supporting manufacturing systems
A strong focus on customer needs, customer value generation and technical support
Must have proven experience in tracking quality, warranty, and reliability performance
Strong technical background with expertise in mechanical, electrical, software, and complex systems
Excellent communication and interpersonal skills, with the ability to effectively and assertively interact with customers, internal teams, and any other stakeholder
Ability to work independently and collaboratively in a fast-paced environment
Commitment to continuous improvement and exceeding customer expectations
To conform with U.S. export control regulations, applicant should be eligible for any required authorization from the U.S. Government
Preferred
Master's degree preferred
Benefits
Annual performance-based bonus program
Company
Omron Automation
Our business is automation, and we envision a future in which people can do more, try more, and be more.
1001-5000 employees
H1B Sponsorship
Omron Automation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (4)
2022 (3)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Robb Black
Executive Officer
Recent News
2025-11-10
2025-06-18
2024-12-16
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