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FirstService Residential · 1 month ago

Onsite Community Manager

Las Vegas, NV

Full-time

Onsite

Mid, Senior Level

$75K/yr - $85K/yr

5+ years exp

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. As a Community Manager, you will oversee day-to-day operations, ensuring exceptional service to the Association and homeowners while managing employee development and maintaining relationships with the Board.

Property ManagementReal Estate

Responsibilities

Serves as the primary point person for the Management Company and board as it relates to all aspects of the association

Work proactively to limit complaints and issues, but if problems arise work promptly to mediate and resolve with applicable parties

Assist in the long-term planning of the association by bringing forward ideas, recommendations, and best practices to the board for consideration

Works directly with the Board President to ensure the Board is kept current in association operations and serves as a liaison for communication needs between the board and owners

Creates and distributes board packets for the board and executive meetings by the Friday before a scheduled meeting

Monitors the unit count to ensure proper areas are being assessed with the appropriate fees

Updates and monitors the user count reports, including the email authorization list

Assists in the coordination of information and communication with the master association, country club, and other sub-associations for synergy

Assists in the oversight and communication between large vendors including but not limited to landscaping

Actively monitors all financial aspects of the association

Submits and approves invoices, check requests, etc. for association vendors on a weekly basis for board approval

Submits monthly reports for cash transactions as they relate to the point-of-sale system. Cash deposits are done weekly as assigned

Reviews monthly financial statements and submits necessary reports to the Board and finance committee on operational influences

Creates annual draft budget to submit to the finance committee for review and editing based on scheduled budget workshops

Oversees the reserve study process to ensure necessary components are included and updated correctly

Directly oversees Assistant Manager of Compliance to ensure consistency for compliance needs

Monitors compliance inspections through periodic community drives, review of minutes, running of reports, and communication with the compliance team

Monitors the aesthetic guidelines process, approvals, and variances as handled by the committee to ensure consistent standards are maintained

Ensures the community variance map is maintained for easy tracking of unique circumstances throughout the community

Assists in the monitoring of maintenance needs as it relates to repairs, replacements, and general oversight of assets of the association

Ensures preventative maintenance needs are completed

Directly oversees Lifestyle/Fitness Coordinators to ensure maximum efficiency and results in operations

Monitors lifestyle operations through regular property walks around the facility, active involvement with management staff, and attendance at various functions

Ensures adequate programming is planned and implemented for all members of the association while meeting budgetary expectations

Ensure all expense control systems are in place with close monitoring of all department expenses including revenue to payroll ratio. Assist in the appropriate forecasting systems

Works with managers to ensure that all records for attendance, incidents/accidents, member complaints, scheduling, pool chemicals, and equipment maintenance are properly maintained

Responsible for the proper and effective use of the various association forms of communication, including the website, emails, Facebook, and printed materials

Ensures that information from all applicable groups on upcoming events, programs, and meetings is received for the creation of the association-s newsletter and updating of the website

Ensure all flyers around the Clubhouse facility are current and updated on a regular basis to keep owners informed

Ensure the website is maintained by managers with event registration and the most current information is always being posted and updated for pages with an emphasis on the calendar

Responsible for the association-specific emails to be created and sent out as needed based on business and events occurring within the community

Provides mailing list and electronic lists as needed for the distribution of the community newsletter, mailings, etc. for the association

Oversees the onsite HR-related matters to comply with the necessary procedures and laws with the full support of the HR department

Oversees the hiring and training process of all employees for verification of proper procedures and consistent standards to meet the expectations of the association

Monitors, verifies, and submits payroll, accordingly, including reconciliation for financial purposes

Schedules training, including OSHA-related safety, for staff in conjunction with the FirstService HR Department

Updates and assigns community assignments annually as it relates to staffing committee liaisons to ensure agendas, minutes, and other material are completed and made available as required by committee charters

All other duties as assigned

Qualification

CPRAED certificationNRED Community Manager LicenseManagement experienceAdobe programsCustomer service skillsState statutesInterpersonal skillsCommunication skills