ShipBob · 18 hours ago
Area Manager, Fulfillment Operations Transportation Focus (Mon-Fri 5pm-2:30am)
North Aurora, Illinois, United States
Full-time
Onsite
Mid, Senior Level
$55K/yr - $91K/yr
3+ years expShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants. They are seeking an energetic and experienced Area Manager to oversee day-to-day operations and relations for local primary transportation services, ensuring efficient delivery schedules and employee engagement.
E-CommerceLogisticsMobileSaaSShippingSupply Chain Management
Responsibilities
Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals
Monitor and manage daily delivery schedules, optimize routes, and address any disruptions or delays
Work with a network of local and national carriers to ensure timely and cost-effective transportation solutions
Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals
Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing
Enforce all safety regulations and procedures within the transportation area to ensure a smooth and safe workflow
Oversee yard operations, including tracking inbound (IB) and outbound (OB) trailers to maintain organized logistics
Review weekly work forecasts and identify productivity requirements to meet overall building objectives
In support of transportation management, monitor forecasted volumes to ensure sufficient daily carrier pick-up / drop off capacity
Leverage dedicated freight capacity, route and manage local final mile direct inject runs
Ensure all carrier pick-ups from the West Coast ShipBob Sort Center and drop-offs at local final mile carrier sort centers meet critical injection times so that packages make sort as expected
Report on time pick-up and/or on time drop offs relative to carrier acceptance scans to track performance and make adjustments to route and/or carrier scheduled pick-up times when needed
Escalate carrier performance issues to Carrier Managers
Investigate and resolve operational issues, conduct root cause analysis, and implement corrective actions to prevent future occurrences
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
Work closely with departments such as receiving, shipping, and warehouse management to coordinate logistics and address concerns
Review and approve associate timecards daily
Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates
Responsible for the selection, approval, and ongoing oversight of third-party transportation providers to ensure product safety, legality, and quality during distribution. Develops and enforces contracts and performance monitoring systems aligned with regulatory and merchant requirements. Collaborates with site and safety teams to address non-conformances and ensure corrective actions are implemented
Additional duties and responsibilities as necessary
Qualification
Required
1+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment
2-3 years' broad experience in Transportation, experience with final mile carriers and routing
Knowledge of proper loading techniques; cubic measurement and space utilization techniques; forms, terminology, and information
Ability to manage performance, deliver feedback, train and develop talent for professional growth
Solid computer skills and have a working knowledge of programs such as Microsoft Word and Excel, and PowerBI
Understanding of DOT and TDR Regulations
Strong analytical skills and experience tracking and achieving KPIs
Excellent attention to detail and communication skills
Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online
Ability to build and maintain relationships with business stakeholders and carrier partners
Must be flexible and willing to work the demands of the department which may be subject to evenings, weekends and holidays as well as extended shift support as required throughout peak season
Preferred
Preferred experience in ecommerce, retail, and manufacturing industries
Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package
Company
ShipBob
ShipBob is a global logistics company that offers an e-commerce fulfillment order platform for direct-to-consumer brands.
501-1000 employees
H1B Sponsorship
ShipBob has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (3)
2022 (7)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$330.5MKey Investors
Bain Capital VenturesSoftBank Vision FundMenlo Ventures
2021-06-29Series E· $200M
2020-09-28Series D· $68M
2018-09-06Series C· $40M
Leadership Team
Dhruv Saxena
Co-Founder
Jacob Radkiewicz
Chief Technology Officer
Recent News
Company data provided by crunchbase