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Blue Link Wireless · 4 hours ago

Wireless Area Sales Leader

Carlisle, PA

Full-time

Onsite

Mid, Senior Level

$65K/yr - $75K/yr

5+ years exp

Blue Link Wireless is an authorized agent of AT&T looking for an experienced multi-unit District Manager - Area Sales Leader. The Area Sales Leader is responsible for the sales and operations of five to ten retail locations, focusing on customer experience, team performance, and business growth.

Telecommunications

Responsibilities

Meets all AT&T and Blue Link Wireless compliance and merchandizing requirements in all locations at all times

All aspects of the successful operation of 5 to 10 Blue Link Wireless AT&T Authorized Retail locations

Positively contributes to a fun and friendly work environment for our customers and team members

Leads by example

Consistently meets or exceeds sales and customer service expectations in each location

Consistently meets or exceeds operational standards minimizing or eliminating losses to the company in each location

Creates a laser- focus on sales and sales-generating activities every day in each location

Conducts a minimum of 4 highly effective store visits per location per month, including visits in the evening and on weekends, and provides detailed recaps of each visit to Store Leader, Sales Leader and company leadership

Actively manages and is responsible for the recruiting and staffing for all positions in their market

Conducts monthly 1 on 1’s with Store Leaders and Sales Leaders to review store performance and create action plans for improvement

Conducts regular conference calls, trainings, and meetings to foster knowledge and best practice sharing

Maintains and consistently communicates store performance metrics recognizing top performances

Communicates effectively and professionally via phone and email with customers, AT&T and Blue Link Wireless team members

Upholds, and partners with HR to enforce all company and Blue Link Wireless policies and procedures

Conducts a monthly New Hire Sales Training that effectively delivers the defined Blue Link Sales Behaviors

Collaborates with internal and external partners to plan and execute local events and promotions consistent with AT&T and Blue Link Wireless marketing initiatives and branding

Ensures all store personnel are trained on and are following all policies and procedures

Resolves customer issues

Delivers a clean, organized, and fully operational retail experience for all customers and employees

Proactively reviews reporting to identify potential risks and takes appropriate action

Maintains a positive and effective relationship with co-workers, vendors and partners

Report to work on-site on a regular, predictable and timely basis

Work 50+ hours per week, including evenings, weekends and/or holidays

Qualification

Wireless retail leadershipSales performance managementStaff recruitmentTrainingCustomer service principlesStore operations knowledgeSales team developmentAnalytical skillsEffective communicationOrganizational skillsPresentation skillsInterpersonal skills

Required

Valid Driver's License & Proof of Liability Insurance

Five or more year's successful sales experience

2+ years Wireless Retail Store Manager experience

Demonstrated successful development and promotion of Sales Advocates to Store Leaders

Demonstrated high ethical behavior, unquestionable integrity and character in business transactions

Demonstrated success directing training and development activities of a sales team

Demonstrated success in staffing stores with high quality, high potential candidates

Experience utilizing a behavioral based selection processes for store level staffing

Demonstrated success managing store-based marketing initiatives

Experience with consistent delivery of merchandising and store sales promotions

Effective Communication Skills

Strong knowledge of common business applications (Web browsers, Outlook, Excel, Word, and PowerPoint, etc.)

Excellent knowledge of all aspects of store operations to facilitate training of team members

Experienced professional with a good balance of risk taking and judgment, confidence and assertiveness, open-minded and flexible - who demonstrates a 'take charge' spirit

Read and interpret documents such as operating/maintenance/procedure instructions and safety rules

Write routine reports and business correspondence

Speak effectively before customers or employees of the organization whether individually or in groups

Knowledge of principles and process for providing customer service, including but not limited to, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Effectively interact with all levels of organizational staff and company personnel

Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills

Accept and implement verbal and written feedback

Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Draw and interpret bar graphs and diagrams

Compute rate, ratio, and percents