Lightcurve Internet · 3 weeks ago
Customer Support Technician I & II
Tacoma, WA
Full-time
Onsite
Entry, Mid Level
$20.22/hr - $28.17/hr
1+ years expLightcurve Internet is a leader in delivering high-speed internet and digital connectivity solutions in Washington State. The Customer Support Technician will address a wide range of tickets related to internet, streaming TV, and voice-related concerns, providing exceptional customer service and technical support.
InternetMobileTelecommunications
Responsibilities
Ensures swift responses to a diverse array of trouble tickets, with a primary focus on prioritizing the customer experience above all else
Identifies and escalates intricate issues to the relevant departments following comprehensive troubleshooting
Empowers customers by offering insights into products and services that align with their specific technical requirements
Vigilantly monitors emerging trends indicating potential outages and promptly notifies the appropriate teams for swift resolution
Demonstrates flexibility by being available to work evenings, weekends, and variable schedules, including overtime when necessary
Qualification
Required
Minimum of one year of customer support and/or technical support experience, preferably within the telecommunications/Internet sector
Two or more years of proven customer service experience
Familiarity with prevalent PC and MAC Operating Systems
Broad understanding of voice services, cable TV, and data technologies
A scrappy, nimble, innovative, hands-on contributor who is not afraid to roll up their sleeves to accomplish goals
Demonstrated critical thinking skills, excellent and proactive communication skills, an ability to identify, prioritize, and collaborate effectively
Ability to interpret and execute instructions provided in written, oral, or diagrammatic formats
Skills in resolving challenges within predefined scenarios that involve multiple variables
Ability to thrive in a dynamic, high-volume environment
Adept at swiftly adjusting to changes
High school diploma or GED required
Criminal Background, Drug, Non-Negilgent Driving, and Employment Level Credit Checks Required
Benefits
Medical, Dental and Vision insurance
Optional supplemental insurance programs
401K + Matching
Access to Employee Assistance Programs
4 weeks per year Paid Time Off
Paid Holidays or Equivalent Time Off
Company
Lightcurve Internet
Welcome to Lightcurve! For more than 100 years, Lightcurve (formerly Rainier Connect), has provided ultra-fast internet service in the Pacific Northwest, connecting homes and businesses to what matters most.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-11-08Acquired
Recent News
Government Technology US
2025-06-06
Company data provided by crunchbase