Applied Industrial Technologies ยท 1 day ago
Customer Service Manager
Gillette, WY
Full-time
Onsite
Mid, Senior Level
2+ years expApplied Industrial Technologies is a leading industrial distributor known for its friendly and competitive culture. The Service Center Manager will oversee day-to-day operations, manage personnel, and ensure customer satisfaction while meeting operational objectives.
Wholesale
No H1B
Responsibilities
Manage and lead / participate in day-to-day service center operations
Hire, train, and develop service center personnel
Manage internal service center operations to meet/exceed P&L objectives including inventory, AR / DSO, AP
Meet customer and shipment metrics including time to fill, expediting orders, and quoting
Review and complete monthly reports as well as overseeing petty cash balancing
Ensure that customer relations are maintained at a high level
Use key metrics to evaluate and recommend best practices for operations
Qualification
Required
2+ years sales or customer service leadership experience in a business-to-business transactional environment
High school diploma or GED
Written and verbal communication skills, including English grammar
Computer skills including Excel
Clean driving record / MVR
Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position
Preferred
Supervisory/management experience
ERP / SAP experience
Analytical skills
Inventory management experience
Industrial sales / distribution experience
Benefits
401K
Insurance
Time off
Employee assistance
Company
Applied Industrial Technologies
Founded in 1923, Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
David Wells
VP - CFO & Treasurer
Kelly Massee
Business Partner
Company data provided by crunchbase