Apply on Employer Site

City of Atlanta Department of Watershed Management · 3 weeks ago

Customer Service Representative II - Operational Support

GA, United States

Full-time

Onsite

Entry, Mid Level

$44K/yr - $55K/yr

2+ years exp

The City of Atlanta Department of Watershed Management is seeking a Customer Service Representative II for operational support. This role involves providing information and assistance to the public, resolving complaints, and ensuring efficient delivery of services while adhering to safety protocols.

GovernmentOffice AdministrationWater

Responsibilities

Drives delivery vehicle over prescribed routes and adheres to daily route scheduled and delivers items such as timely collection and distribution of mail and packages and conducts various errands such as employee transportation, bank transactions, and special assignments to support the Department of Aviation, City Hall Offices, and throughout the city in a safe manner; performs basic vehicle maintenance tasks

Conducts pre/post inspection of equipment according to departmental policies and procedures

Budgets time and plans routes in advance for maximum efficiency; performs various other assignments as needed

Individuals entering this level must already possess the basic knowledge of the work and the required motor skills and physical capabilities to carry out basic tasks

Ensures equipment meets safety requirements by maintaining scheduled and unscheduled maintenance and repairs

Reports any mechanical problems associated with equipment/vehicle as appropriate

Completes service request forms to request vehicle repairs

Ensures that all duties assigned on the daily task sheets are completed and necessary reports are submitted upon job completion

Prepares, generates, completes, and receives various forms, reports, daily logs, maintenance records and other documents and forwards as appropriate

Follows all safety precautions necessary in operating equipment in a safe and efficient way

Qualification

Customer service softwarePhysical laborRoute planningEffective communicationDependabilityJudgment making

Required

High school diploma or General Equivalency Diploma (GED)

2 years of work experience in customer service at the level of Customer Service Representative

Must be courteous and dependable in operating equipment

Must be physically able to operate a variety of job-related machines at level requirements for active work

Must be able to perform physical labor as well as move or carry related objects or materials

Ability to effectively use customer service software and other departmental information systems in responding to inquiries or written and verbal communication to convey or exchange professional information

Ability to follow policies, procedures, plans and activities

Ability to read and interpret street maps to reach correct destinations

Ability to communicate effectively with supervisors and other staff members

Ability to make independent judgments in absence of supervision

Ability to acquire and expound on knowledge of topics related to primary occupation