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Cooperative Credit Union Association · 4 weeks ago

Information Technology Officer (ITO), Freedom Credit Union, Springfield, MA

Springfield, MA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Cooperative Credit Union Association is seeking an Information Technology Officer to manage and secure the credit union’s IT infrastructure. The role involves overseeing IT staff, managing vendor relationships, and ensuring compliance with regulatory standards while enhancing member service and operational efficiency.

AdviceFinance

Responsibilities

Implement and coordinate new technologies and computer platforms to meet business needs

Participate in technical projects such as writing equipment specifications or developing computer programs for specified applications

Oversee and/or handle special projects as the business dictates

Oversee staff of the Information Systems department, including hiring, scheduling, coaching, training & development and conducting and approving performance appraisals

Provide guidance and support to non-technical staff

Consult with all levels of management to determine information requirements to establish boundaries and priorities of new projects and to discuss system capacity and equipment acquisitions

Research and recommend strategies that support the strategic business plan and work with various department managers to implement tactical plans to support the strategic direction

Manage relationships with IT vendors, service providers and consultants, monitor service level agreements and manage the credit union’s technology budget

Maintain IT Equipment inventory, Zoho ManageEngine Service Desk; IT Equipment Deployment and Depreciation Management; Telecommunications; Wi-Fi and Freedom website domain registrations

Manage and maintain records for Internet Firewall configurations, remote access activity, change control management for system access across all systems and third parties

Establish, adhere to and enforce system security policies and standards Maintain an awareness of all laws, regulations, developments and trends that may affect Information Technology

Administer networks, including related security environment and controls

Maintain system performance records and coordinate system upgrades, patches and vendor support activities

Manage firewalls, anti-virus, encryption and intrusion detection prevention systems

Co-chair annual Disaster Recovery and Business Continuity planning

Periodically test the emergency restoration plan for the company and other applications as deemed appropriate

In coordination with the AVP/Information Security Officer (IS O), conduct an independent 3rd party IT/Information Security Audit annually – to include External and Internal PEN testing

Provide IT report to the board monthly to include patch management status; system uptime status; IT project status, and miscellaneous IT updates

Develop, maintain all information technology policies, procedures and user manuals

Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control

Qualification

Information TechnologyNetwork ManagementProject ManagementCISSPCISMCISAWindows ServerActive DirectoryTechnical SupportPresentation SkillsTeam Management