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1st MidAmerica Credit Union · 1 month ago

Collections Manager (Senior Leader)

East Alton, IL, US

Full-time

Onsite

Mid, Senior Level

$76K/yr - $100K/yr

5+ years exp

1st MidAmerica Credit Union is a trusted financial institution dedicated to providing exceptional service to its members. They are seeking a Financial Recovery Manager to oversee the Financial Recovery Department, ensuring compliance with regulations and managing staff to achieve departmental goals.

BankingCreditCredit CardsFinancial Services

Responsibilities

Assign, monitor and supervise the workload in the department, communicate and monitor the requirements to staff in collections procedures. Train and mentor staff on collection techniques to resolve issues positively. Establish and maintain effective employee relations

Establish and monitor effective control procedures for late and/or delinquent or potentially delinquent loans. Determine when to charge to reserve. Develop and review accurate reporting procedures on collection activities. Prepare and analyze reports for senior management and/or the Board

Review accounts where action beyond routine collection procedures must be approved or implemented. Handle complex situations. Resolve difficult or non-routine members issues. Review all accounts that are to be written off as uncollectible

Authorize legal proceedings. Review default notices, surrender notices, bankruptcy procedures, foreclosure notices, etc. for accuracy and completeness. Review all billings from attorneys retained for collection work

Ensures that credit and collection policies, procedures, practices and documentation meet federal and state regulations. Continually evaluates the member service of departmental staff to ensure that both Credit Union philosophy and policy are meeting or exceeding expectations

Assist in the preparation, implement and supervise the budget for the department that is consistent with the overall strategic plan and budget of the Credit Union