Midi Health · 2 days ago
Patient Service Representative - Patient Experience
United States
Full-time
Remote
Senior Level
5+ years expMidi Health is a mission-driven healthcare startup focused on improving women's health. The Patient Service Representative will manage patient interactions, resolve concerns, and enhance the patient experience in a fast-paced, digital-first environment.
Health CareMedicalTherapeuticsWomen's
Responsibilities
Serve as the first point of contact for patients, primarily via phone, with empathy, discretion, and follow-through, providing exceptional patient care
Manage a high volume of inbound and outbound calls related to patient support, service recovery, scheduling, and care coordination
Respond to patients who may be escalated, frustrated, or confused, and work to resolve their concerns with compassion and professionalism
Navigate patient concerns using appropriate service recovery protocols and escalate when necessary
Document patient interactions accurately and thoroughly in Zendesk and the Electronic Health Record (EHR) system
Act as a patient advocate and liaison across departments to facilitate timely and effective solutions
Proactively identify areas for patient experience improvement and share feedback with leadership
Uphold patient confidentiality across all communications, systems, and platforms
Embody core values of compassion, accountability, respect, integrity, and trust
Qualification
Required
5+ years of experience in a high-touch, patient-facing role
2+ years of experience using Zendesk (or comparable ticketing software)
2+ years of experience using Athena (or comparable EHR system)
2+ years of experience using Google Workspace (required)
Proven ability to communicate clearly and professionally, both verbally and in writing
Experience handling escalated patient concerns or grievances with discretion and empathy
Strong critical thinking, judgment, and decision-making skills
Must have a quiet, distraction-free home workspace and reliable high-speed internet
Preferred
Bilingual (Spanish or other language) a plus
Benefits
Health, dental, and paid time off benefits
Company
Midi Health
Midi Health provides virtual care for women in midlife, offering clinician support for menopause, hormonal health, and related conditions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$152MKey Investors
Advance Venture PartnersEmerson CollectiveGoogle Ventures
2025-10-02Series C· $50M
2024-04-24Series B· $63M
2023-09-27Series A· $25M
Leadership Team
J
Jill Herzig
Chief Brand Officer, Brand Steward
Joanna Strober
Founder
Recent News
Company data provided by crunchbase