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Barracuda · 3 weeks ago

Sales Renewals Representative

Campbell, CA

Contract

Onsite

New Grad, Entry Level

Barracuda is a company dedicated to providing cloud-enabled, enterprise-grade security solutions. The Sales Renewals Representative will be responsible for driving renewal rates across North America, executing strategies to increase customer loyalty, and collaborating with various teams to ensure customer satisfaction and achieve revenue targets.

Cloud InfrastructureEnterprise SoftwareSecuritySoftware

Responsibilities

Responsible for a specific territory that drives sales revenue through contract renewals to maintain our high renewal close rate

Conduct outbound calls and emails to make customers aware of their upcoming renewal and renewal options 90 – 120 days in advance

Create and provide proposals, negotiate, and supply any related documentation and/or information at least 60 days in advance to facilitate the renewal

Use Salesforce CRM System to document all customer activity, manage pipeline and forecast

Identify upsell opportunities within customer accounts and partner with a sales representative to close

Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction

Proactively monitor, identify risk points, and track and resolve issues to drive customer renewals

Responsible for achieving monthly/quarterly revenue targets through accurate forecasting and sales skills