eBay · 2 days ago
Sr. Manager, CRM AI Transformation
Boston, MA
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$124K/yr - $198K/yr
8+ years expeBay is a global ecommerce leader committed to transforming how the world shops and sells. As the Senior Manager of CRM AI Transformation, you will drive the vision for the next-generation CRM platform, focusing on customer-first experiences and optimizing workflows through strategic and technical leadership.
AuctionsE-CommerceInternetMarketplaceRetail
Responsibilities
Translate strategic objectives into actionable plans, including prioritization of use cases, success metrics, test-and-learn programs, and feedback loops for continuous optimization
Build a detailed 6-12 month testing agenda to implement, test, and iterate on technical solutions, employing partner teams to implement
Collaborate with CRM leads, MarTech, and Analytics teams to define requirements crafting how marketers’ workflows will evolve: interfaces for orchestration, AI data-informed insights, content creation, performance of models and agents
Build positive relationships and discuss the vision, roadmap, and processes with the broader team to drive consensus, clarity, and flawless execution
Continuously supervise and integrate industry best practices and innovations to advise and elevate eBay’s CRM roadmap, bringing in third party vendors to MarTech for consideration when relevant
Qualification
Required
Track record of translating strategic visions into actionable roadmaps, prioritizing use cases, developing measurement frameworks, and leading test-and-learn programs
Track record of identifying platform and tooling gaps and conducting hands-on analyses in partnership with technical stakeholders
Track record of building partnerships across Marketing, Product, Technology, and Analytics to deliver change and alignment
Experience leading or influencing cross-disciplinary teams, encouraging technical teams, and driving customer-centric, agile experimentation throughout the organization
Ability to socialize technical models, processes, and operating frameworks across a matrixed organization to ensure governance and clarity
8+ years proven experience in CRM, personalization, data science, technical marketing, or related digital transformation roles
Benefits
Target bonus
Restricted stock units
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as PTO and parental leave
Company
eBay
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories.
10001+ employees
H1B Sponsorship
eBay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (572)
2024 (883)
2023 (779)
2022 (682)
2021 (748)
2020 (766)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Benchmark
2022-11-07Post Ipo Debt· $1.15B
1998-09-24IPO
1998-01-01Series Unknown
Leadership Team
Jamie Iannone
Chief Executive Officer, eBay
Alex Kazim
VP, GM eBay Services
Recent News
Digital Commerce 360
2026-01-07
The Motley Fool
2026-01-06
Company data provided by crunchbase