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Reema Health · 15 hours ago

Community Guide

New York City, NY

Full-time

Hybrid

Mid Level

3+ years exp

Reema Health is a mission-driven company focused on improving access to healthcare through community-based support. They are seeking a Community Guide who will build relationships with members to enhance their health and wellbeing, navigate community resources, and manage a caseload effectively.

Health CareSocialSoftware

Responsibilities

Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: complex social needs and chronic health conditions

Reach out to members and share about Reema Health to enroll them in our care model

Assess member needs and support systems, including social determinants of health, to help create a member-centered care plan

Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals

Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members

Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload

Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes

Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team

Visit members in person as appropriate. This may be in the member’s home, community, the hospital or other treatment setting to build trust, maintain connection and meet member’s needs

Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members’ preference and situation

Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema’s members as needed

Prepare members for services ending by keeping self-sufficiency and independence top of mind

Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated

Understand and comply with confidentiality of protected health information and HIPAA

Support member records to be thorough and accurate in Reema’s technology

Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier

Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers

Partner with Reemates across the team and the company to offer your perspective and learn from others

Qualification

Crisis planningCase managementCommunity outreachTechnology proficiencyFluent in SpanishMultitaskingCritical thinkingTime managementRelationship buildingAdaptability

Required

Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree

Three or more years of direct experience with population or community to be served and knowledge of community

Driven to work with individuals who have complex health needs and believe that recovery is possible

Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work

Proficiencies in critical thinking, time management, strategizing, and multitasking

Strong propensity towards building and maintaining relationships through initiating conversations and creating connections

Ability to develop, adapt, and execute outreach and care plans

Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred

18 years of age or older

Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record

Offers are contingent upon passing a pre-employment drug screening and background check

Comply with federal, state and local regulations regarding patient confidentiality HIPAA

Use technology-based tools and systems daily

Lift and carry up to 25 pounds occasionally