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Bilt · 1 month ago

Senior Manager, Recruiting & People Operations - CX

New York

Full-time

Onsite

Mid, Senior Level

$100K/yr - $115K/yr

4+ years exp

Bilt is a company focused on enhancing customer experiences, and they are seeking a Senior Manager of Recruiting & People Operations for their Customer Experience support team. This role will involve hands-on recruiting, HR business partnership, and overseeing people operations for a remote team while ensuring a great candidate experience and effective workforce management.

FinTechLoyalty ProgramsReal EstateRental Property

Responsibilities

Own end-to-end recruiting for our remote CX support team, including intake, sourcing, interviewing, offers, and closing

Partner closely with CX leadership to forecast hiring needs and execute against headcount plans

Manage high-volume recruiting pipelines while maintaining a strong candidate experience

Maintain and optimize our ATS workflows, interview processes, and hiring data

Serve as the day-to-day HR partner for the CX support population

Handle all people operations for this group, including onboarding, offboarding, PTO, leaves, employee relations support, and policy guidance

Partner with managers on performance management, feedback, documentation, and corrective actions when needed

Ensure consistent application of people programs, policies, and processes across a distributed workforce

Own scheduling and coordination of CX training, onboarding classes, and ongoing shift coverage

Partner with CX leadership to ensure staffing levels align with business needs

Track and support scheduling changes, coverage planning, and operational cadence

Use and maintain HRIS and ATS systems to ensure accurate employee data and reporting

Identify opportunities to improve processes, documentation, and CX-specific people workflows

Support audits, compliance needs, and operational rigor for a remote workforce

Qualification

People Operations experienceEnd-to-end recruitingHRISATS systemsHigh-volume recruitingRemote team supportStrategicTactical operationsOrganizational skillsClear communication

Required

4+ years of experience in a People Operations, HR, or similar function

Experience with all facets of People Operations and HRBP support - you have done everything from delivering feedback to handling leaves

Hands-on experience with end-to-end recruiting, ideally in high-volume or operational roles

Familiarity with HRIS and ATS systems and comfort operating in tools and data

Experience supporting remote or distributed teams

Strong organizational skills and attention to detail

Clear communicator who is comfortable partnering with frontline managers and leadership

Someone who enjoys being close to the work and operating at both a strategic and tactical level

Benefits

Medical Insurance (for you and your loved one)

Wellness Benefits

401k plan with a match

Commuter FSAs

UNLIMITED PTO

Exclusive Employee only Bilt Points

Team Events

Company

Bilt

Bilt is a housing and neighborhood commerce network that transforms spend into rewards and benefits for everyone involved, and the first program to allow members to earn rewards on rent and HOA payments while building a path to homeownership.

Founded in 2021

New York, New York, USA

51-200 employees